Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Wilfredo Jr Santiago

Champion Lakes

Summary

Currently working in aged care as assistant in nursing and medication competent in a high care dementia ward with a challenging behavior resident and in McDonald's as a kitchen hand on the fast-paced environment to provide and present a tasty and beautiful burger from our costumer.

Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Overview

14
14
years of professional experience

Work History

Manual Handling Leader

Hall and Prior
06.2023 - Current
  • Instructing/educating new and existing employees from the facility to adhere safety manual handling techniques and operating standing and full hoist.
  • Assisted with new hire processing and existing training programs.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Occupational Safety and Health Representative

Hall and Prior Aged Care
04.2019 - Current
  • Providing a workplace free from serious recognized hazards.
  • Complying with standards, rules and OSH regulations of 1996 under the OSH act of 1984.
  • Examining workplace conditions and conducting a environmental audit to make sure they conform to Applicable OSH act standards and regulations
  • Enhanced communication between healthcare providers and patients for better care coordination.
  • Demonstrated empathy and compassion while assisting patients through difficult times, fostering trust and rapport.
  • Assessed safety and operability of equipment and medical supplies to prevent unnecessary health risks.

Personal Carer Advance Practice (Medication Competent)

Hall and Prior Aged Care
11.2014 - Current
  • Administering a prepacked and non-packed medications (not S8 and S4)
  • Simple wound care under directions of RN.
  • Assisting in fulfilling the residents care through carrying out an expanded care role and acting as a role model to other staff.
  • Undertaking activities that have been delegated by an RN based on a nursing assessment and according to my competence.
  • Providing safe effective care, and report and record observations as required to.
  • Identifying care/services procedures/practices that may be improved/restructured or would benefit from a continuous improvement.
  • Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
  • Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
  • Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
  • Offered compassionate end-of-life care for patients facing terminal illness, providing emotional support and comfort measures to improve quality of life during final stages.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

Assistant in Nursing

Hall and Prior Aged Care
06.2013 - Current
  • Delivered quality care to dementia – specific residents with challenging behavior's based on care plan provided by facility, as well as palliative residents
  • Provided full assistance and supervision of residents needs (e.g. feeding, showering etc.)
  • Attended yearly training and education (palliative care, fire training, ACFI etc.)
  • Provided documentation (e.g. bowel charts, behavior assessments / ACFI, incident and hazard report)
  • Maintaining privacy and dignity of residents.
  • Engaging residents into indoor and outdoor activity such as bus trip, walking to the nearby park and within the homes.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
  • Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
  • Advocated for patient rights and needs, ensuring respectful and ethical care.

Back Area Kitchen Coordinator and Crew Trainer

McDonald's
07.2011 - Current
  • Communicated clearly with co-workers and management
  • Making orders for the customers
  • Maintaining kitchen and back area clean
  • Multi-tasking in the event of busy period
  • Managing heavy workload physically and mentally
  • Well organized and prepared during busy and quiet time
  • Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
  • Fostered a positive work environment that encouraged teamwork and collaboration among kitchen staff members.
  • Provided ongoing training to kitchen staff, fostering an environment of continuous learning and skill development.
  • Mentored junior staff members, providing guidance on proper cooking techniques and presentation standards.
  • Maintained a clean and organized kitchen environment, adhering to strict sanitation guidelines and procedures.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.

Education

Occupational Safety and Health Representatives - Certificate

Training Services Australia
Mount Lawley, WA
01.2019

Certificate III - Aged Care

TAFE WA South Metropolitan
Thornlie, WA
01.2012

Skills

  • Multi-tasking
  • Understanding
  • Organized
  • Physically fit
  • Friendly
  • Motivating teams
  • Continuous improvements
  • Process improvement
  • Risk assessment
  • Training and mentoring
  • Active listening
  • Problem-solving
  • Staff education
  • Risk management
  • Safety protocols
  • Staff development
  • Relationship building

Accomplishments

  • Supervised team of 40 staff members.

Languages

English
Native or Bilingual

Timeline

Manual Handling Leader

Hall and Prior
06.2023 - Current

Occupational Safety and Health Representative

Hall and Prior Aged Care
04.2019 - Current

Personal Carer Advance Practice (Medication Competent)

Hall and Prior Aged Care
11.2014 - Current

Assistant in Nursing

Hall and Prior Aged Care
06.2013 - Current

Back Area Kitchen Coordinator and Crew Trainer

McDonald's
07.2011 - Current

Occupational Safety and Health Representatives - Certificate

Training Services Australia

Certificate III - Aged Care

TAFE WA South Metropolitan

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Wilfredo Jr Santiago