Wilfredo Jr Santiago
Champion Lakes
Summary
Currently working in aged care as assistant in nursing and medication competent in a high care dementia ward with a challenging behavior resident and in McDonald's as a kitchen hand on the fast-paced environment to provide and present a tasty and beautiful burger from our costumer.
Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.
Overview
14
14
years of professional experience
Work History
Manual Handling Leader
Hall and Prior
06.2023 - Current
- Instructing/educating new and existing employees from the facility to adhere safety manual handling techniques and operating standing and full hoist.
- Assisted with new hire processing and existing training programs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Identified team weak points and implemented corrective actions to resolve concerns.
Occupational Safety and Health Representative
Hall and Prior Aged Care
04.2019 - Current
- Providing a workplace free from serious recognized hazards.
- Complying with standards, rules and OSH regulations of 1996 under the OSH act of 1984.
- Examining workplace conditions and conducting a environmental audit to make sure they conform to Applicable OSH act standards and regulations
- Enhanced communication between healthcare providers and patients for better care coordination.
- Demonstrated empathy and compassion while assisting patients through difficult times, fostering trust and rapport.
- Assessed safety and operability of equipment and medical supplies to prevent unnecessary health risks.
Personal Carer Advance Practice (Medication Competent)
Hall and Prior Aged Care
11.2014 - Current
- Administering a prepacked and non-packed medications (not S8 and S4)
- Simple wound care under directions of RN.
- Assisting in fulfilling the residents care through carrying out an expanded care role and acting as a role model to other staff.
- Undertaking activities that have been delegated by an RN based on a nursing assessment and according to my competence.
- Providing safe effective care, and report and record observations as required to.
- Identifying care/services procedures/practices that may be improved/restructured or would benefit from a continuous improvement.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a clean, safe, and organized living environment for patients, promoting overall well-being and satisfaction.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Implemented strategies to manage challenging behaviors in a respectful manner while prioritizing safety for all involved parties.
- Offered compassionate end-of-life care for patients facing terminal illness, providing emotional support and comfort measures to improve quality of life during final stages.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Assistant in Nursing
Hall and Prior Aged Care
06.2013 - Current
- Delivered quality care to dementia – specific residents with challenging behavior's based on care plan provided by facility, as well as palliative residents
- Provided full assistance and supervision of residents needs (e.g. feeding, showering etc.)
- Attended yearly training and education (palliative care, fire training, ACFI etc.)
- Provided documentation (e.g. bowel charts, behavior assessments / ACFI, incident and hazard report)
- Maintaining privacy and dignity of residents.
- Engaging residents into indoor and outdoor activity such as bus trip, walking to the nearby park and within the homes.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
Back Area Kitchen Coordinator and Crew Trainer
McDonald's
07.2011 - Current
- Communicated clearly with co-workers and management
- Making orders for the customers
- Maintaining kitchen and back area clean
- Multi-tasking in the event of busy period
- Managing heavy workload physically and mentally
- Well organized and prepared during busy and quiet time
- Reduced food waste by closely monitoring inventory levels and implementing proper storage techniques.
- Fostered a positive work environment that encouraged teamwork and collaboration among kitchen staff members.
- Provided ongoing training to kitchen staff, fostering an environment of continuous learning and skill development.
- Mentored junior staff members, providing guidance on proper cooking techniques and presentation standards.
- Maintained a clean and organized kitchen environment, adhering to strict sanitation guidelines and procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
Education
Occupational Safety and Health Representatives - Certificate
Training Services Australia
Mount Lawley, WA01.2019
Certificate III - Aged Care
TAFE WA South Metropolitan
Thornlie, WA01.2012
Skills
- Multi-tasking
- Understanding
- Organized
- Physically fit
- Friendly
- Motivating teams
- Continuous improvements
- Process improvement
- Risk assessment
- Training and mentoring
- Active listening
- Problem-solving
- Staff education
- Risk management
- Safety protocols
- Staff development
- Relationship building
Accomplishments
- Supervised team of 40 staff members.
Languages
English
Native or Bilingual
Timeline
Manual Handling Leader
Hall and Prior
06.2023 - Current
Occupational Safety and Health Representative
Hall and Prior Aged Care
04.2019 - Current
Personal Carer Advance Practice (Medication Competent)
Hall and Prior Aged Care
11.2014 - Current
Assistant in Nursing
Hall and Prior Aged Care
06.2013 - Current
Back Area Kitchen Coordinator and Crew Trainer
McDonald's
07.2011 - Current
Occupational Safety and Health Representatives - Certificate
Training Services Australia
Certificate III - Aged Care
TAFE WA South Metropolitan
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