Open To Work
WILHELM ANDRE SCHWARTZ
Rockhampton,Australia
Overview
23
23
years of professional experience
Work History
Police Officer
Queensland Police Service
09.2017 - Current
- Conduct impartial investigations into complex, sensitive, and high-risk behavioural matters.
- Apply procedural fairness and natural justice in all decision-making.
- Assess behavioural risk, safety concerns, and wellbeing indicators to inform recommendations.
- Conduct trauma-informed interviews with complainants, witnesses, and subjects of concern.
- Prepare detailed, legally sound reports and documentation.
- Maintain confidentiality and manage sensitive information.
- Collaborate with mental health services and external agencies.
- Utilise digital systems to track cases and maintain transparent documentation.
Retail Worker
Worksense
Townsville, QLD
01.2026 - 07.2026
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Account Manager – Energy, Industry & Mining
HILTI
01.2013 - 09.2017
- Managed complex portfolios with ongoing compliance and risk analysis.
- Prepared evidence-based reports and recommendations.
- Built strong stakeholder relationships and navigated challenging environments.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Centre Manager / Warehouse Manager
Hilti Centre
07.2012 - 12.2012
- Ensured procedural compliance and operational safety.
- Investigated discrepancies and improved accountability processes.
Retail Shift Supervisor
Dick Smith Electronics
Townsville, QLD
01.2009 - 12.2011
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
- Trained and oriented associates to maximize team performance.
- Created timely and accurate inventory, cash and production reports for senior managers.
Customer Service Consultant
Telstra Corporation
Townsville, QLD
02.2005 - 08.2009
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
Store Manager
Domino's Pizza
Townsville, QLD
02.2003 - 01.2005
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Cyber Security Training - Cyber Security
Cyber Revolutions
Sydney, NSW04.2026
Diploma of Policing - Public Relations
Queensland Police Service
Brisbane, QLD01.2018
Year 12 - Academic Excellence
Christian Outreach Centre
Sunshine Coast, QLD01.1999
Bachelor of Engineering - Computer Systems Engineering
James Cook University
QLDSkills
- Territory management
- Data-driven decision making
- Relationship selling
- Account development
- Relationship building and management
- Account retention
- Consultative selling
- Brand management
- Cold calling skills
- Sales solutions
- Product training
- Excellent communication skills
- Schedule management
- Lead development
- Sales tactics
- Upsell opportunities
- Opportunities identification
Technical And Cyber Skills
- Secure information handling
- Digital evidence awareness
- Log review concepts
- Windows
- Basic PowerShell/Bash
- Digital case management systems
Languages
Afrikaans
Native language
English
Proficient (C2)
C2
Timeline
Retail Worker
Worksense
01.2026 - 07.2026
Police Officer
Queensland Police Service
09.2017 - Current
Account Manager – Energy, Industry & Mining
HILTI
01.2013 - 09.2017
Centre Manager / Warehouse Manager
Hilti Centre
07.2012 - 12.2012
Retail Shift Supervisor
Dick Smith Electronics
01.2009 - 12.2011
Customer Service Consultant
Telstra Corporation
02.2005 - 08.2009
Store Manager
Domino's Pizza
02.2003 - 01.2005
Cyber Security Training - Cyber Security
Cyber Revolutions
Diploma of Policing - Public Relations
Queensland Police Service
Year 12 - Academic Excellence
Christian Outreach Centre
Bachelor of Engineering - Computer Systems Engineering
James Cook University