Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Will Diamond

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable applicant successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Pawnbroker, NSW Instant Cash
03.2021 - Current
  • Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or possible issues
  • Generated new loan business by making phone calls to potential clients
  • Estimated value and gave appraisals of merchandise for prospective clients
  • Greeted incoming customers and offered to evaluate and assess items for appraisal
  • Worked with customers to develop loans worth up to $20,000 according to personal needs, preferences and payment abilities.

Labourer

M.T.LEGGE Refurbishment & Maintenance
10.2019 - 03.2021
  • Observed site safety rules to maximize protections for team members and equipment
  • Organized materials, tools, and equipment to supply team members
  • Maintained, organized and clean work areas at on job sites
  • Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.

Shift Supervisor

KFC Warner's Bay
09.2014 - 10.2019
  • Helped store management meet standards of service and quality in daily operations
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Completed store opening and closing procedures, including setting up registers and checking products
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.

Volunteer

Cardiff Cougars Junior Rugby League
04.2015 - 12.2017
  • Assisted with canteen and BBQ duties at home games for Cardiff Junior Rugby League to provide smooth and enjoyable experience for participants and organizers.

Education

Diploma - Finance and Mortgage Broking

TAFE NSW
Bankstown, NSW
07.2023

Certificate IV: Finance and Mortgage Broking -

TAFE NSW
Bankstown (Online)
04.2023

Cert II in Retail Services -

TAFE NSW
Bankstown, NSW
2017

High School Certificate -

Lake Macquarie High School
Booragul, NSW
2017

Skills

  • Financial Management
  • Operations management
  • Business analysis
  • Customer Service
  • Cash handling expertise
  • Safety understanding
  • Compliance Requirements
  • Staff management & scheduling

Accomplishments

  • Unrestricted NSW Drivers License.
  • Cert II in retail services.
  • Diploma & Cert IV in Finance and Mortgage Broking.
  • White Card.

Timeline

Pawnbroker, NSW Instant Cash
03.2021 - Current

Labourer

M.T.LEGGE Refurbishment & Maintenance
10.2019 - 03.2021

Volunteer

Cardiff Cougars Junior Rugby League
04.2015 - 12.2017

Shift Supervisor

KFC Warner's Bay
09.2014 - 10.2019

Diploma - Finance and Mortgage Broking

TAFE NSW

Certificate IV: Finance and Mortgage Broking -

TAFE NSW

Cert II in Retail Services -

TAFE NSW

High School Certificate -

Lake Macquarie High School

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Will Diamond