Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Sewing
Performing
Work Availability
Affiliations
Work Preference
Quote
Software
Interests
Timeline
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WILL DRYDEN

WILL DRYDEN

Summary

Experienced Server offering solid history of accurate order taking, efficient supply restocking and diligent table management. Effective at promoting team success by independently handling side work and cleaning up spills. Extensive knowledge and superior work ethic.

Overview

21
21
years of professional experience
1
1
Certification
1
1
Language

Work History

Food & Beverage Attendants

Manly Pacific Manly
09.2023 - Current
  • Being obsessed person who loves to be part of a high energy, fun and fast paced team
  • Within this role, I am responsible for ensuring that guests/clients have an exceptional experience from the moment they enter the bars, restaurants, and events until they leave
  • I am responsible for taking orders, preparing, and serving food and drinks, providing recommendations, and ensuring I am always providing an exception service
  • I also may be required to host clients, take bookings and reservations, and maintain a welcoming and inviting atmosphere.

Background Extra

Based Film
01.2003 - 11.2023
  • Point
  • Background extra in short non-profit film called die bully die as a restaurant patron.
  • Ensured continuity throughout shoots by consistently maintaining wardrobe, appearance, and designated positions.
  • Fostered a professional atmosphere on set by adhering to strict confidentiality agreements related to film content.
  • Supported the creative vision of directors and producers by accurately portraying background roles in diverse settings.

Summer Bar Staff

Thames Ditton
05.2023 - 09.2023
  • Face-to-face customer service role in a restaurant by the river
  • My key responsibilities are the following: Greet, serve, and look after our guests so they go home happy
  • Work with our team to create a friendly atmosphere our guests will love.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.

Floor/Bar staff member

Duke of Clarence
06.2022 - 05.2023
  • In the CBD
  • Serving customers face to face in the CBD of Sydney in a British-style pub/bar, whilst taking food and drink orders serving excellent quality food and a fantastic range of drinks and ensuring I follow the RSA (responsible service of alcohol) guideline by the NSW government.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Collaborated with team members to ensure smooth service during peak hours.

Bar Staff

Mitchells & Butlers
02.2019 - 05.2022
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.

Receptionist and Business Administrator Apprentice

NHS North West Surrey CCG
11.2017 - 03.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

BARISTA/ CATERING ASSISTANT

COMPASS GROUP
09.2017 - 11.2017
  • I helped to prepare trolleys for people who are having meetings and serve meals to them at the restaurant or Costa.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

SITE PRESENTATIONS HOST

THORPE PARK RESORT
06.2016 - 09.2016
  • My main duties include litter picking, sweeping pathways, emptying bins, recycling, cleaning and maintaining a high standard within all the parks washrooms & changing facilities
  • I am a team player and have a passion for providing excellent customer service to the guests who may ask for assistance or directions within the park area.

CLEANER

CHEQUERS CONTRACTS LTD
07.2015 - 12.2015
  • The main task that I did within the Elmbridge Civic Centre involved me completing various tasks such as vacuuming emptying the bins, polishing, and mopping the floors of the building
  • I also developed and learned how to clean the building within the organisations standards.

Education

Certificate III - Apparel, Fashion And Textiles

Tafe New South Wales
Ultimo, NSW
06.2024

Diploma - Business Administration

Weir Training
Webridge Surrey
03.2019

Diploma - Travel & Tourism

Brooklands College
Weybridge Surrey
07.2015

Certificate II - Introduction To Cabin Crew

Brooklands College
Weybridge Surrey
07.2013

Skills

  • Energy and enthusiasm
  • Customer Engagement
  • Patience and Empathy
  • Cleanliness and hygiene
  • Order Taking
  • Alcohol awareness
  • Guest Relations
  • Building rapport
  • Customer Service
  • Time Management
  • Computer Skills
  • Table clearing
  • POS System Operation

Accomplishments

  • I had the responsibility for taking orders and making recommendations to guests
  • Ensuring that I am taking PRIDE in maintaining the highest standards of cleanliness and safety
  • Working within a team to create a friendly atmosphere that guests enjoy
  • This is at the Ashley Park
  • I am currently doing a Level 3 hospitality Supervisor qualification
  • November 2017 – March 2019
  • RECEPTIONIST AND BUSINESS ADMINSTRATOR APPRENTICE, NHS NORTHWEST SURREY CCG
  • I have done a Level 3 NVQ in Business Administration, which has meant that I have developed and improved my communication skills by ensure that I listen effectively to any information that is received to me by internal and external members of staff and stakeholders
  • My role at Northwest Surrey CCG requires me to deal with internal and external visitors, stakeholders and staff members face to face to communicated with the about where they need to go for meeting but also who they are here to see
  • My verbal communication has developed widely whilst I have been done my NVQ qualification as I had to answer the telephone and transfer calls to various departments within Northwest Surrey CCG
  • I ensured that when I communicated with anyone either internal or external, I remain clam, confident but also ensuring that I do it in a professional manor
  • Within my current role at Northwest Surrey, I do have to help members of internal and external staff to set up the meeting rooms which may mean that I need to print, copy and laminate any documentation needed for the meeting but also ensure that the equipment such as project is set up for their laptop to use for their presentation
  • My work relationship within this former role has meant that I have ensured that I treat everyone within Northwest Surrey CCG Fairly to ensure that their feelings/emotions are not going to cause a problem within the working environment for myself, visitors, and internal/external members of staff
  • My former role at Northwest Surrey CCG has meant that I have used a VDU daily as I needed to respond to staff members emails and requests that they may make
  • I have also completed a Functional Skills English course at level 2
  • SEPTEMBER 2016 – TO SEPTEMBER 2018

Certification

I completed my BTEC level 2 & 3 in Travel & Tourism. I also completed an NCFE in Resort Rep duties and in Cabin Crew which were both at a Level 2. I have retaken my GCSE in Maths in resulting in having a C grade and have completed a Functional Skills English at Level 1.AUGUST 2012GCSE, HEATHSIDE SECONDARY SCHOOL WEYBRIDGEI did 9 GCSE courses with grades A-F which included Maths, English, and Science: GCSE Maths grade D GCSE English grade E GCSE Additional Science grade D GCSE ICT grade B GCSE Geography grade D GCSE Textiles grade E GCSE Science grade E GCSE Society & Religion grade F GCSE CoPE (Certificate of Personal Effectiveness) ASDAN level 2 Certification

Sewing

I enjoy making my own personal style of clothing from the time period of the 1920s-1970s, mainly a vintage style. I enjoy using vintage style patterns and I love using second hand clothing a up-cycling them to be more sustainable.

Performing

I preform alongside performers aged 15 and older, I have portrayed roles in shows such as Chorus Line and Crazy for You and have taken part in the EYT summer concerts and I have be given the opportunity to sing a song from La Cage Aux Folles (I am What I am) in a concert that took place in September of 2018. I did a production of Singing in the Rain. Left for personal reasons and they are current no more. The environment friendly and enthusiastic society, performing two main musical shows each year plus Music Hall and Compilation shows.

It's not all hard work, there is a tremendous amount of fun and enjoyment and there is always looking for new members to share this with the society, both on stage and as crew, lighting etc. The main key aims are to produce good quality performances in a social and convivial atmosphere. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Fashion
  • Sewing
  • Alterations

Work Preference

Work Type

Part Time

Work Location

On-Site

Important To Me

Paid time offPaid sick leaveTeam Building / Company RetreatsHealthcare benefitsPersonal development programsWork-life balanceCareer advancementCompany Culture

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Software

Adobe

Microsoft Office

Procreate

Interests

Fashion

Sewing

Performing

Timeline

Food & Beverage Attendants

Manly Pacific Manly
09.2023 - Current

Summer Bar Staff

Thames Ditton
05.2023 - 09.2023

Floor/Bar staff member

Duke of Clarence
06.2022 - 05.2023

Bar Staff

Mitchells & Butlers
02.2019 - 05.2022

Receptionist and Business Administrator Apprentice

NHS North West Surrey CCG
11.2017 - 03.2019

BARISTA/ CATERING ASSISTANT

COMPASS GROUP
09.2017 - 11.2017

SITE PRESENTATIONS HOST

THORPE PARK RESORT
06.2016 - 09.2016

CLEANER

CHEQUERS CONTRACTS LTD
07.2015 - 12.2015

Background Extra

Based Film
01.2003 - 11.2023

Certificate III - Apparel, Fashion And Textiles

Tafe New South Wales

Diploma - Business Administration

Weir Training

Diploma - Travel & Tourism

Brooklands College

Certificate II - Introduction To Cabin Crew

Brooklands College
I completed my BTEC level 2 & 3 in Travel & Tourism. I also completed an NCFE in Resort Rep duties and in Cabin Crew which were both at a Level 2. I have retaken my GCSE in Maths in resulting in having a C grade and have completed a Functional Skills English at Level 1.AUGUST 2012GCSE, HEATHSIDE SECONDARY SCHOOL WEYBRIDGEI did 9 GCSE courses with grades A-F which included Maths, English, and Science: GCSE Maths grade D GCSE English grade E GCSE Additional Science grade D GCSE ICT grade B GCSE Geography grade D GCSE Textiles grade E GCSE Science grade E GCSE Society & Religion grade F GCSE CoPE (Certificate of Personal Effectiveness) ASDAN level 2 Certification
WILL DRYDEN