Will Gould
Summary
An experienced, energetic and engaging retail leader with a collaborative and empowering approach aimed towards always delivering a great shopping experience for the customer and achieving strong performance results.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Store Manager
Kmart
Joondalup, WA
03.2019 - Current
Day to day running of the states busiest Kmart store leading a team of 6 managers and 200+ team members.
EBA Zone Rollout Champion
Kmart
Perth
09.2018 - 03.2019
Rollout of the 2018 Kmart National Agreement for WA stores by engaging with store teams and training and coaching leadership teams to enable a strong yes vote for the agreement.
Store Manager
Kmart
Belmont And Kardinya
10.2015 - 09.2018
Day to Day running of Kmart stores. During my time at Belmont I was involved in the store refit bringing the store in line with the current store format.
Store Manager
BigW
Perth And Sydney
02.2004 - 11.2015
Day to Day running of BigW stores. During my time with BigW I was also performing many Area Manager reliefs during periods of leave.
Education
High School Diploma -
Kwinana Senior High School
Medina, WA11.1995
Skills
- Experience in managing high volume retail stores with 200 employees
- Multi-site management experience through performing numerous Zone manager reliefs
- Strong history in coaching and mentoring managers to enable them to move forward in their careers
- Excellent communication skills with the ability to show empathy
- Ability to analyse systems and processes to identify inefficiencies and implement changes
- Resilience
Accomplishments
- Keeping store teams safe with only 5 TRIs in 9 years at
- Current number 1 Sales volume store in WA
- State leading customer satisfaction rating for a high volume Kmart store
- Selected to participate in the Kmart Elevate program
- Big W National Store Manager of the Year - 2014
- Frequently selected to step up to cover Zone manager reliefs during leave periods
Certification
- Current 1st Aid and CPR
- Walkie Stacker and Electric Pallet jack trained
Timeline
Store Manager
Kmart
03.2019 - Current
EBA Zone Rollout Champion
Kmart
09.2018 - 03.2019
Store Manager
Kmart
10.2015 - 09.2018
Store Manager
BigW
02.2004 - 11.2015
High School Diploma -
Kwinana Senior High School