Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Affiliations
Certification
Timeline
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William Koutsoukos

Kenthurst,NSW

Summary

Skilled in automotive maintenance and renowned for exceptional customer service, I significantly enhanced operational efficiency and customer satisfaction at McDonald's. Leveraging my mechanical inclination and relationship-building prowess, I've driven continuous development and quality assurance, positioning myself as a key contributor to team success and business improvements.

Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Member - Builders

Bunnings
Dural, NSW
10.2024 - Current
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Operated cash registers to process payments from customers.
  • Collaborated with team members to maximize productivity and efficiency.
  • Adhered to safety guidelines while operating machinery or stocking shelves.
  • Promoted products through effective merchandising techniques.
  • Resolved customer issues promptly in a professional manner.
  • Recognized potential theft situations and alerted supervisor immediately.
  • Developed positive customer relationships through friendly greeting and excellent service.

Assistant Manager

Mc'Donalds
Dural, Australia
01.2022 - Current
  • Company Overview: Proven Assistant Manager at McDonald's Restaurant, adept in guest relations management and inventory control, enhanced team accountability, and reduced waste by implementing cost-effective solutions
  • Demonstrated hospitality expertise and customer service excellence, significantly improving customer satisfaction and operational efficiency
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
  • Mentored team members to enhance professional development and accountability in workplace
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Created a friendly and motivational environment for all crew members
  • Analysed various areas of the business to create cost effective solutions resulting in a decreased inventory payable
  • Conducted periodic inventory inspections and reported out-of-stock items
  • Checked and pulled defective or expired products from shelves
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
  • Performed inventory control, such as counting, and stocking merchandise
  • Proven Assistant Manager at McDonald's Restaurant, adept in guest relations management and inventory control, enhanced team accountability, and reduced waste by implementing cost-effective solutions
  • Demonstrated hospitality expertise and customer service excellence, significantly improving customer satisfaction and operational efficiency

Crew Member

Mc'Donalds
Charmhaven, Australia
01.2020 - 01.2022
  • Kept food preparation area, equipment, and utensils clean and sanitary
  • Became familiar with products to answer questions and make suggestions
  • Cleaned and maintained all areas of restaurant to promote clean image
  • Assisted other team members to achieve goals
  • Collaborated with team members to complete orders
  • Operated cash register to ring up final bill and process various forms of payment
  • Kept kitchen, counter and dining areas cleaned and sanitised
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
  • Brewed coffee and tea and changed out drink station syrups
  • Kept server areas clean and stocked to increase efficiency while working tables
  • Remained calm and poised when dealing with difficult customers or during busy shifts
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
  • Used cash registers and credit card machines to cash out customers
  • Processed orders and sent to kitchen employees for preparation
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers

Waitress

Santos Cafe
Dural, Australia
01.2024
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Provided accurate change for cash transactions using a cash register system.

Education

Highschool -

Oakhill college
03.2024

Skills

  • Stocktake accuracy
  • Automotive related knowledge
  • Excellent customer service
  • Automotive maintenance skills
  • Automotive engineering
  • Car enthusiast
  • Well maintained computer skills
  • Task delegation
  • Mechanically inclined
  • Task prioritization
  • Workplace safety
  • Area and facility cleaning
  • Quality assurance
  • Relationship building
  • Continuous development

Hobbies and Interests

  • Automotive engineering
  • Car enthusiast

Languages

English

Affiliations

  • Automotive maintenance and customization
  • beachaholic
  • Always with friends and family

Certification

Drivers permit

Timeline

Team Member - Builders

Bunnings
10.2024 - Current

Waitress

Santos Cafe
01.2024

Assistant Manager

Mc'Donalds
01.2022 - Current

Crew Member

Mc'Donalds
01.2020 - 01.2022

Highschool -

Oakhill college

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William Koutsoukos