Summary
Overview
Work History
Education
Skills
Timeline
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Will Lambert

2/11 Corhampton Road Balwyn North

Summary

Dynamic professional with a proven track record at Uniting AgeWell, excelling in roles requiring exceptional customer service and strong multitasking abilities. Excellent collaboration and teamwork to enhance efficiency and compliance, significantly boosting team performance. Known for a fast-learning approach and a reliable, honest demeanor, adept at building lasting relationships.

Overview

5
5
years of professional experience

Work History

Administrative Officer

Uniting AgeWell
03.2020 - 11.2024
  • Assisted with the hiring and onboarding of new employees throughout Uniting AgeWell.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Boosted efficiency by coordinating daily tasks and overseeing team performance.
  • Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Bartender

London Tavern Hotel
03.2021 - 08.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.

Education

VCE Certificate -

Whitefriars College
Donvale, VIC
2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Patience and tolerance
  • Fast learner
  • Honest and dependable
  • Collaboration and teamwork
  • Calm and composed
  • Relationship building

Timeline

Bartender

London Tavern Hotel
03.2021 - 08.2023

Administrative Officer

Uniting AgeWell
03.2020 - 11.2024

VCE Certificate -

Whitefriars College

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Will Lambert