Years of experience
William Mai
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Sydney,NSW
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Motivating team members to boost productivity.
Hardworking and passionate job seeker with strong organisational skills. Ready to help team achieve company goals.
Experienced Hospitality Worker & Medical Receptionist with over 6 years of experience in hospitality work and over 2 years of experience in administrative work setting. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
3
3
years of post-secondary education
2
2
Languages
Work History
Hospitality Worker
Cooks Hill Hotel
Cabramatta West, NSW
01.2016 - Current
- Acknowledged outstanding staff performance to boost morale.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Medical Receptionist
Healthwoods Endoscopy Centre
Granville, NSW
04.2017 - 05.2019
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Supported office staff and operational requirements with administrative tasks.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
- Helped patients complete necessary medical forms and documentation.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assessed and forwarded procedure and service details to correct coding staff to best categorize for insurance purposes.
- Professionally and kindly assisted Vietnamese patients in need of help to overcome language barrier.
Education
Bachelor of Social Science (Psychology) - Psychology Major & Sociology Sub-Major
Western Sydney University
02.2019 - 06.2022
Skills
File management
undefinedTimeline
Bachelor of Social Science (Psychology) - Psychology Major & Sociology Sub-Major
Western Sydney University
02.2019 - 06.2022
Medical Receptionist
Healthwoods Endoscopy Centre
04.2017 - 05.2019
Hospitality Worker
Cooks Hill Hotel
01.2016 - Current
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