Will Sanders
Hobart ,TAS
Summary
Highly motivated and positive individual with great organizational and communication skills. Offering a high level of customer service and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
Work History
Learning Support Officer
St Virgil's College
06.2022 - Current
- Conducted assessments of students to determine individual needs.
- Facilitated small group instruction to address individual learning needs.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Coordinated special education students and teacher assistant schedules with master schedule.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Documented student behaviours, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Encouraged students to take ownership of learning by providing choices.
Member Services Team Member
PCYC
01.2021 - 06.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Contributed ideas for promotional materials aimed at increasing membership numbers through targeted marketing efforts.
- Assisted in maintaining a clean, organized facility that met safety standards while creating an inviting environment for members.
- Responded to customer calls and emails to answer questions about products and services.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Organized monthly reports on membership statistics to support decision-making processes regarding future initiatives.
- Provided support to management during annual membership renewal campaigns, leading to successful renewals and improved retention rates.
Education
Bachelor of Business And Sports Management - Business
Torrens University Australia
Brisbane, QLD03.2026
High School Diploma -
Brisbane Grammar School
Brisbane 11.2018
Skills
- Innovation and Creativity
- Flexible and Adaptable
- Problem-Solving
- First Aid/CPR
- Microsoft Office
- Microsoft Word
Cricketer
An ex-professional cricketer for the Hobart Hurricanes in the 2021/22 season who has also represented Australia at an underage level in U16's and U19 tours. I am actively seeking a stable job outside of cricket while still nurturing your aspirations to return to the professional cricketing world. While balancing my passion for the sport with the practicalities of life, I am determined to carve out a successful career path that offers both stability and fulfillment.
Timeline
Learning Support Officer
St Virgil's College
06.2022 - Current
Member Services Team Member
PCYC
01.2021 - 06.2022
Bachelor of Business And Sports Management - Business
Torrens University Australia
High School Diploma -
Brisbane Grammar School
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