Will Santoro
Summary
Proven leader with extensive experience in management and customer service, notably at San Churro. Excelled in optimising store operations and team performance, enhancing customer satisfaction through exemplary problem-solving and multitasking abilities. Skilled in POS systems and shift scheduling, achieving significant improvements in productivity and service quality.
Overview
3
3
years of professional experience
Work History
Store Manager
San Churro
Penrith, NSW
05.2021 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Optimised labor scheduling according to store needs while adhering to budget constraints, maximising productivity without compromising service quality.
Waiter
Tins And Wood
Penrith, NSW
01.2021 - 06.2022
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Used cash registers and credit card machines to cash out customers.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and maintained when dealing with difficult customers or during busy shifts.
Education
Diploma - Hospitality Administration And Management
TAFE NSW
02.2026
Certificate III - Entrepreneurship And New Business
TAFE NSW
11.2023
Completed Year 10 -
Xavier College
Llandilo, NSW12.2022
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store Merchandising
- Shift Scheduling
- POS Systems
Timeline
Store Manager
San Churro
05.2021 - 07.2024
Waiter
Tins And Wood
01.2021 - 06.2022
Diploma - Hospitality Administration And Management
TAFE NSW
Certificate III - Entrepreneurship And New Business
TAFE NSW
Completed Year 10 -
Xavier College