Jane Stevens

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Planned and budgeted accurately to provide business with resources needed to operate smoothly.
• Established team priorities, maintained schedules and monitored performance.
• Assisted in organizing and overseeing assignments to drive operational excellence.

• Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
• Drove strategic improvements to enhance operational and organizational efficiencies.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Led development of business operation processes and policies.
• Revamped operational plans to refocus staff and align processes with business objectives.
• Planned and integrated project and program schedules.
• Led projects to boost sales productivity using change methodologies to increase sales revenue by 13% and margin increase of 11%

• Sales management with nine direct reports and eight in direct reports.
• Portfolio Infection Control, theatre operating tables, pendants, integration and lights.
• Develop sales strategies to achieve organizational sales goals and revenues.
• Set individual sales targets with sales team.
• Development of sales presentations and proposals.
• Co-ordinate and monitor sales activity.
• Performance management.
• Mentor state managers.
• Continue to develop and strengthen business relationships with executive decision makers in key accounts.
• Awarded Leader of the Year (Sales) 2018.
• Managed team of sales representatives, providing guidance, coaching and support.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Forecasted sales and established processes to achieve sales objectives and related metrics.
• Established pricing strategies to maintain competitive pricing and maximize profits.
• Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.

• Sales management with eight direct reports.
• Develop a sales strategy to achieve organizational sales goals and revenues.
• Set individual sales targets with sales team.
• Monitor the achievement of sales objectives by the sales team.
• Development of sales presentations and proposals.
• Co-ordinate and monitor online sales activity.
• Cultivate effective business relationships with executive decision makers in key accounts.

• Specific focus on large hospital new builds.
• Establish the relationships with architects / consultants and builders for pre tender specification.
• Tender submission consultation and design solutions.
• Presentations pre and post tender submissions.
• Contract negotiations.
• Work closely with the Maquet section of the company to offer the turnkey solution for the customer and a full wallet share for the company.
• Awarded “Excellence Award Surgical Workflows 2016”.

• Account manager establishing and building relationships with hospital corporate and key decision makers.
• Selling capital product, implementation assistance and service contract negotiations.
• Budget and pipeline reporting.
• Tender submissions and presentations.
• Customer visitations to CSSD departments to offer workflow solutions.
• Design and solution selling for the entire CSSD.
• Project development with builders / Architects / Consultants.
• Contract negotiations.
• Nominated to be part of the “Change Ambassador Program” for Australia which involved conducting workshops to all staff throughout Vic / SA and QLD during a transformation to a global “One Getinge”.
• Awarded “Sales Person Of the Year” in 2015 for the Infection Control Capital sales division Key projects and awards achieved Casey New Extension (2.5 Mill) Sterequip (3 Mill) Roma (2 mill) The Alfred Endocopy (500K) Tuggerah (1 mill) Princess Alexander ($600K) VCCC – Healthcare section (1.2 mil) SJOG Berwick and Bendigo (1.2 mil) Bairnsdale Regional Health (800K) Frankston (600K) Alfred Health Tdoc Extension (1 mill) Werribee Mercy (2.2 mill) Adelaide Day Surgery (500K) Mildura Day Surgery (450K) Additonal skills acquired.
• CMS – Salesforce.
• Change Ambassador Representative for the Group.
• Quoteworks.
• Internal “Solution Selling” course.
• Leadership Course.

• Manage and mentor a team of nine nationally Set budgets and incentive programs Review sales figures for assisting sales members to increase sales territories Conduct and present sales meetings Review and recommend products for tender submissions Monitor CMS reports and system Key projects won and awards achieved Securing consumable deal with Ramsay Healthcare Winning the ATOM neonatal business with St Vincent’s Hospitals Outstanding Sales Achievement.

Managing the Victorian Sales Manager

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

• Key Performance Indicators.
• Establish working relationships with Key Contacts in Clinical and Materials Management within Victoria and Hospital Purchasing Victoria and within the Public and Private Hospital System and Medical Specialists Market.
• Develop new business with main hospital groups throughout Australia.
• Analysis and structuring yearly company budgets.
• Perform all aspects of performance reviews and team building.
• Mentoring and supporting the sales team nationally (10 staff).
• Reduction of staff turnover.
• Increase sales with distributors in WA and SA.
• Organise and present quarterly sales meetings for the national team.
• Set incentive schemes each financial year.
• Achieve yearly budgets and various sales targets.
• (Sales Person of the Year 2008).
• Professional with the ability to work to the Company’s objectives while contributing to a team with a strong commercial and business acumen and ability to absorb and impart.
• Clinical Information.
• Solid Industry Knowledge and the Medical/Surgical Sales Process and selling to multi level decision makers.
• Key Competencies.
• Comprehensive and current knowledge of Victorian Hospitals and National Private Hospital Groups.
• Experience in working Tenders/ and Pricing agreements.
• Dealing with all areas of Hospitals both Public and Private.
• Portfolio of products has been both capital and consumable specialising in maternity and respiratory fields.
• Ability to build and maintain customer relationships in an approachable and professional manner.
• Can work autonomously from a home office and manage and drive the business as if it were my own.
• Strategic and creative thinker and can execute well planned objectives with ability to look outside of the square.
• Self motivated, and results focused, professional communication and presentations skills with a strong understanding of how each department in Hospitals require specific management and the sales process required.
• Supportive and friendly team player Sales Reps Australia Total period.

• (Sales Reps Australia), Eye Q is a fish oil supplement which is distributed through Pharmacies and Health food stores Key Performance Indicators.
• Account management.
• Volume of practices visited per week.
• Volume of staff trained within the stores.
• Account audits performed by Sales Reps Australia.
• Revenue Increase per month.
• PDA usage / kilometers traveled.
• Report writing.

• Positions held with Sales Reps Australia where all on short-term contracts with companies that utilised us to penetrate a market with a product rather than employ sales teams.

• Mediplan is a finance payment plan that is available to patients to assist in financing out of pocket expenses and elective surgery Key Performance Indicators.
• Account management of Dental practices and Cosmetic & Plastic surgeon.
• Volume of practice visited per week.
• Volume of practices registered per week.
• Account audits performed by Sales Reps Australia.
• Revenue Increase per month.
• PDA usage / kilometers travelled.
• Report writing.

• One month P.O.S change over in Kiosks, newsagents and milk bars.

• Market leader in Natural Menopause relief.
• Pharmacy customer base.
• Training staff on products.
• Increasing sales.
• Increasing share of shelf.
• Merchandising.

• Responsible for 35 staff.
• Key Performance Indicators.
• Develop and maintain a strong relationship with the National Sales Manager and representatives.
• Reduce staff turnover.
• To motivate the staff with personal and team goals.
• Employ, review, praise, counsel, reprimand and terminate staff.
• Improve customer service levels.
• Increase sales focus.
• Implement incentives.
• Improve and monitor talk and hold time.
• Improve and monitor call conversion rate.
• Forecasting.
• Key projects managed.
• Office move (Aug 02).
• Implementation of telephone system.

• Territory annual turnover $1.5 million.
• Implementation of 80 new products a year.
• Account management of pharmacies and health food stores.
• Training store staff on products.
• Developing and sourcing new business.
• Organising and maintaining merchandise space.
• Structuring personalized business plans.
• Co-operative advertising.
• Company account manager for “My Chemist” group.
• Responsible for restructuring the Victorian territory boundaries.
• Achievement of sales incentive schemes.
• Training of new Territory Managers.

• Responsible for company’s 4WD and Eastern Australian Touring.
• Market strategies.
• Competitor analysis.
• Budgeting.
• Negotiator of rates with wholesalers.
• Working to a printing deadline.
• Customer complaints.
• Liaise with ground crew.
• Marketing briefs and presentations.

• Product trainer for Melbourne and New Zealand.

• Restructured the company’s reservations department.
• Development of Management Operating System.
• Responsible for eight direct staff members.
• Team motivator.
• Setting of incentive programs for staff.
• Contact point for company sales representatives.

• Manual and computerized ticketing.
• Telephone sales consultant.