WILLA WANG
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
4
4
years of professional experience
Work History
Hall Manager
JAMA Dragon PTY LTD
2021.03 - 2024.03
- Managed the daily operations of the hall, including staff scheduling and budgeting.
- Provided support to tenants, guests, and visitors in a courteous manner.
- Maintained accurate records of bookings, payments, invoices, and other related documents.
- Resolved customer complaints in a timely and professional manner.
- Assisted in recruiting, training, evaluating and supervising staff members.
- Monitored inventory levels of supplies needed for the hall's daily operations.
- Established relationships with vendors to obtain best prices for supplies and services.
- Implemented strategies to improve customer service satisfaction ratings.
- Analyzed financial data such as revenues and expenses to create reports for management review.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Communicated with staff to resolve problems with individual students.
- Developed and deepened relationships with residents and fellow staff.
- Interfaced with residents to address and resolve complaints or grievances.
- Answered telephones and routed calls or delivered messages.
- Observed students to detect and report unusual behavior.
Customer Service Cashier
sushi hub
2020.01 - 2021.02
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Processed credit card transactions accurately and efficiently.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Provided excellent customer service by helping customers locate items they were looking for.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Delivered tactful discussions and diplomacy when responding to escalating situations.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
High School Diploma -
Western Sydney
Skills
- Guest Relations
- Menu Planning
- Maintenance Requests
- Event Promotion
- Team Supervision
- Staff Training
- Call Answering and Routing
- Teamwork and Collaboration
- Daily Living Skills Instruction
- Decision-Making
- Effective Communication
- Emotional Support
Languages
Chinese (Mandarin)
Full Professional
English
Professional
Chinese (Cantonese)
Limited
Timeline
Hall Manager
JAMA Dragon PTY LTD
2021.03 - 2024.03
Customer Service Cashier
sushi hub
2020.01 - 2021.02
High School Diploma -
Western Sydney
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