Willem Jakobus Van Eeden

• Addressing complex issues escalated from junior support staff, troubleshooting problems, and providing timely resolutions.
• Communicating directly with customers to understand their technical issues and explaining solutions clearly.
• Working closely with product development teams to report bugs, suggest improvements, and ensure customer feedback is considered.

• My deep knowledge of Oracle, PostgreSQL, MySQL, and AWS services, combined with strong communication and leadership, ensured customer satisfaction, operational excellence, and successful cloud adoption..As As a Senior Technical Account Manager (TAM) at AWS, I served as a trusted advisor to enterprise customers, driving adoption and optimization of AWS services with expertise in Oracle, PostgreSQL, and MySQL databases. I delivered strategic guidance, technical solutions, and proactive support to maximize customer success. Key responsibilities and skills include:• Partnered with customers to design and optimize AWS architectures, focusing on RDS (Oracle, PostgreSQL, MySQL), EC2, VPC, and IAM.• Led cloud migrations, ensuring seamless transitions to AWS with minimal downtime and data integrity.• Provided performance tuning and troubleshooting for databases, analyzing query performance, logs, and CloudWatch metrics.• Conducted client meetings, delivering technical reviews, cost optimization strategies, and roadmaps aligned with business goals.• Resolved escalations through log analysis, database optimization, and coordination with AWS service teams.• Enhanced security by advising on encryption, IAM policies, and compliance with standards like SOC 2 and GDPR.• Mentored customers and internal teams on AWS best practices, database management, and cloud operations.• Automated processes using Python, AWS CLI, and bash to streamline customer workflows.• Created documentation, including architecture diagrams, runbooks, and Well-Architected Framework reviews.• Managed on-call support, leading incident responses and post-mortems to improve reliability.My deep knowledge of Oracle, PostgreSQL, MySQL, and AWS services, combined with strong communication and leadership, ensured customer satisfaction, operational excellence, and successful cloud adoption.a Senior Technical Account Manager (TAM) at AWS, I served as a trusted advisor to enterprise customers, driving adoption and optimization of AWS services with expertise in Oracle, PostgreSQL, and MySQL databases. I delivered strategic guidance, technical solutions, and proactive support to maximize customer success. Key responsibilities and skills include:• Partnered with customers to design and optimize AWS architectures, focusing on RDS (Oracle, PostgreSQL, MySQL), EC2, VPC, and IAM.• Led cloud migrations, ensuring seamless transitions to AWS with minimal downtime and data integrity.• Provided performance tuning and troubleshooting for databases, analyzing query performance, logs, and CloudWatch metrics.• Conducted client meetings, delivering technical reviews, cost optimization strategies, and roadmaps aligned with business goals.• Resolved escalations through log analysis, database optimization, and coordination with AWS service teams.• Enhanced security by advising on encryption, IAM policies, and compliance with standards like SOC 2 and GDPR.• Mentored customers and internal teams on AWS best practices, database management, and cloud operations.• Automated processes using Python, AWS CLI, and bash to streamline customer workflows.• Created documentation, including architecture diagrams, runbooks, and Well-Architected Framework reviews.• Managed on-call support, leading incident responses and post-mortems to improve reliability.My deep knowledge of Oracle, PostgreSQL, MySQL, and AWS services, combined with strong communication and leadership, ensured customer satisfaction, operational excellence, and successful cloud adoption.As a Senior Technical Account Manager (TAM) at AWS, I served as a trusted advisor to enterprise customers, driving adoption and optimization of AWS services with expertise in Oracle, PostgreSQL, and MySQL databases. I delivered strategic guidance, technical solutions, and proactive support to maximize customer success. Key responsibilities and skills include:• Partnered with customers to design and optimize AWS architectures, focusing on RDS (Oracle, PostgreSQL, MySQL), EC2, VPC, and IAM.• Led cloud migrations, ensuring seamless transitions to AWS with minimal downtime and data integrity.• Provided performance tuning and troubleshooting for databases, analyzing query performance, logs, and CloudWatch metrics.• Conducted client meetings, delivering technical reviews, cost optimization strategies, and roadmaps aligned with business goals.• Resolved escalations through log analysis, database optimization, and coordination with AWS service teams.• Enhanced security by advising on encryption, IAM policies, and compliance with standards like SOC 2 and GDPR.• Mentored customers and internal teams on AWS best practices, database management, and cloud operations.• Automated processes using Python, AWS CLI, and bash to streamline customer workflows.• Created documentation, including architecture diagrams, runbooks, and Well-Architected Framework reviews.• Managed on-call support, leading incident responses and post-mortems to improve reliability.

As an RDS Team Lead at AWS, I led a team in delivering high-availability and scalable database solutions on Amazon Relational Database Service (RDS), specializing in Oracle, PostgreSQL, and MySQL. I drove operational excellence, mentored engineers, and supported enterprise customers across diverse industries. Key responsibilities and skills include:

• Led resolution of complex RDS issues, optimizing Oracle, PostgreSQL, and MySQL performance through query tuning, indexing, and configuration.

• Oversaw cloud migrations to RDS, ensuring seamless transitions with minimal downtime.

• Performed log analysis, performance tuning, and troubleshooting using AWS CloudWatch, Enhanced Monitoring, and database-specific tools.

• Mentored and trained engineers on RDS best practices, database administration, and AWS services (e.g., EC2, VPC, IAM).

• Conducted client meetings to address escalations, provide root cause analyses, and design tailored database solutions.

• Enhanced security through encryption, IAM policies, and compliance with standards like SOC 2 and GDPR.

• Automated tasks with Python, bash, and AWS CLI to improve operational efficiency.

• Managed on-call rotations, led incident responses, and drove post-mortems to prevent recurrence.

• Created technical documentation and contributed to AWS knowledge bases for internal and customer use.

I collaborated with cross-functional teams, maintained high customer satisfaction, and ensured RDS reliability. My leadership and technical expertise in Oracle, PostgreSQL, MySQL, and AWS infrastructure empowered clients to achieve their business goals.

As an Oracle Database Administrator, I managed and optimized Oracle databases, with additional expertise in PostgreSQL and MySQL, ensuring high availability, performance, and security for enterprise systems. Key responsibilities and skills include:

• Administered Oracle databases, performing installation, configuration, patching, and upgrades.

• Optimized database performance through query tuning, indexing, and partitioning for Oracle, PostgreSQL, and MySQL.

• Troubleshot complex issues using log analysis, AWR/ADDM reports, and tools like SQL Developer and pgAdmin.

• Managed backup and recovery with RMAN, ensuring data integrity and disaster recovery readiness.

• Supported cloud migrations to AWS RDS or Oracle Cloud, minimizing downtime and ensuring data consistency.

• Enhanced security by implementing encryption, auditing, and role-based access controls.

• Automated routine tasks using PL/SQL, Python, and bash scripting to improve efficiency.

• Mentored junior DBAs, providing training on Oracle administration, performance tuning, and best practices.

• Collaborated with clients and stakeholders in meetings to address escalations and design database solutions.

• Documented processes, created runbooks, and maintained compliance with standards like GDPR and SOC 2.

My expertise in Oracle, PostgreSQL, and MySQL, combined with strong problem-solving and leadership skills, ensured reliable database operations and supported business-critical applications effectively

• As a Technical Operations Engineer at WiGroup, I ensured the seamless operation of transaction processing platforms, leveraging expertise in Oracle, PostgreSQL, and MySQL databases, along with cloud and on-premises infrastructure. I bridged engineering and operations teams to maintain system reliability and resolve critical production issues. Key responsibilities and skills include:• Maintained and optimized Oracle, PostgreSQL, and MySQL databases, performing query tuning, indexing, and backup/recovery to ensure high availability.• Troubleshot production issues through log analysis, performance monitoring, and root cause analysis, using tools like CloudWatch and SQL Developer.• Supported cloud migrations to AWS, managing RDS, EC2, and VPC configurations for scalability and minimal downtime.• Automated operational tasks with Python, bash, and AWS CLI to enhance efficiency and reduce manual effort.• Monitored infrastructure health using dashboards (e.g., Kibana, Grafana) and resolved networking issues with tools like Wireshark.• Ensured security compliance through encryption, access controls, and adherence to standards like PCI DSS.• Mentored junior engineers, providing training on database administration and cloud operations.• Engaged in client meetings to address escalations, deliver solutions, and align with business needs.• Documented processes and maintained runbooks for troubleshooting and operational continuity.• Participated in on-call rotations, leading incident responses and post-mortems to improve system reliability.My technical proficiency in databases, AWS, and scripting, combined with strong problem-solving and communication skills, ensured robust platform performance and customer satisfaction at WiGroup.