William Andes
Perth,WA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Nandos Australia
04.2014 - 02.2024
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Streamlined front-of-house operations by introducing loyalty membership account, online ordering platform and mobile payment options for enhanced convenience.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Carefully interviewed, selected, trained, and supervised staff.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed and maintained courteous and effective working relationships.
- Excellent communication skills, both verbal and written.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Business Administration And Management
LYCEUM OF THE PHILIPPINES
Pilippines04.2009
Skills
- Point of Sale (POS) system operation
- Supply Chain Management
- Coaching and Mentoring
- Inventory control and record keeping
- Building Maintenance
- Supply Ordering and Management
- Collaboration and Teamwork
- Recruitment and hiring
- Training and Onboarding
- Purchasing
- Payroll Administration
Certification
- Responsible Service of Alcohol , Access All Areas Training - 10 August 2018
- Manage Legislative Responsibilities for the Sale, Supply and Service of Liquor, Access All Areas Training - 17 August 2018
- Safe Food Handling Practices , Clear to Work - 06 December 2024
- Food Safety Supervision Skill Set , Clear to Work - 06 December 2024
- First Aid and CPR Training , Australia Wide First Aid - 18 May 2023
- Certified Approved Manager Card-Unrestricted
- Certificate 3 in Hospitality - Selmar Institute of Education - 28 September 2012
Timeline
Restaurant Manager
Nandos Australia
04.2014 - 02.2024
Bachelor of Science - Business Administration And Management
LYCEUM OF THE PHILIPPINES
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