William Ani
Moorebank,NSW
Summary
Accomplished Flight Attendant offering over 4 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, hardworking and passionate with strong organizational skills eager to secure any entry-level Customer services position. Ready to help the team achieve company goals.
Also wish to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Willing to undergo any training required which will only improve and add to existing knowledge.
Overview
6
6
years of professional experience
Work History
Uber Driver
UBER - SELF EMPLOYED
07.2022 - Current
- Highly Rated driver with a rating of 4.99, having completed well over 7000 trips.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
- Provide Efficient Point to point transportation of passengers and goods in a timely manner
- Effectively communicating in a respectable professional manner to passengers from all walks of life.
- Manual handling using correct lifting techniques.
Flight Attendant
Jetstar Airways
11.2017 - 06.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to CASA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests for Domestic and International Flights.
- Provided comfort to anxious passengers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Answered passenger questions and provided solutions to issues arising during flights.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Relayed updates and information to passengers after confirming key details with pilot.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Responded to passenger emergencies to provide first aid.
- Completed pre-flight safety checks to reinforce passenger safety.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
Education
No Degree - Flight Attendant Ground School
Jetstar Ground School
Sydney, NSW04.2018
No Degree - Exploration Drilling
Australasian Drilling Institute
Cairns, QLD02.2011
Skills
- Organization and Time Management
- PPE use
- Flexible and Adaptable
- Critical Thinking
- Written Communication
- Emergency Equipment operations
- Problem-Solving
- Verbal Communication
- Relationship Building
- Pre-flight Briefings
- Passenger Safety Management
- Flight Safety
- Regulatory Compliance
- First Aid
- Airline Operations
- Aviation Regulations
- Safety Procedures
- Cleanliness and Sanitation
- Public Speaking
- Conflict Mediation
- Cabin Searches
- Guest Services
- Company Policy Adherence
- Food and Beverage Preparation
- Verbal and Written Communication
- Leadership qualities
- Food and beverage service
- Emergency procedures
- Passenger Interaction
- Emergency Evacuation
- Special Needs Assistance
Affiliations
- 3d Modelling
- 3D printing
- Playing my guitar and listening to and creating music
Timeline
Uber Driver
UBER - SELF EMPLOYED
07.2022 - Current
Flight Attendant
Jetstar Airways
11.2017 - 06.2022
No Degree - Flight Attendant Ground School
Jetstar Ground School
No Degree - Exploration Drilling
Australasian Drilling Institute
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