William Ashton
Melbourne,VIC
Summary
Dedicated and results-driven sales professional with over 4 years of experience in retail, customer service, and team leadership. Proven ability to manage store operations independently, taking full responsibility for daily activities and ensuring a smooth customer experience. Skilled in upselling, stock management, tills, and cashing up. Known for staying calm under pressure, taking initiative, and being flexible in high-footfall environments. Demonstrated effective communication skills, fostering positive customer relationships and team collaboration. Eager to leverage leadership skills and retail experience in a new and challenging role.
Overview
6
6
years of professional experience
Work History
Lifeguard & Camp Counsellor
01.2022 - Current
- Ensured the safety and wellbeing of camp attendees and staff during water activities and outdoor recreation
- Performed maintenance on sailing boats, ensuring they were in optimal condition for use
- Managed shift changes for a team of lifeguards, ensuring all safety protocols were followed
- Scheduled breaks for lifeguard staff to ensure continuous safety coverage
- Served as a camp counsellor, supervising campers and ensuring their safety during various activities, while promoting a positive and supportive environment
- Promoted a calm, safe environment while managing various aspects of camp activities
Supervisor
Zwilling
Bicester Village
12.2022 - 12.2025
- Managed sales, tills, cashing up, and closing procedures, ensuring smooth store operations
- Demonstrated the ability to run the store independently, taking full responsibility for daily operations in the absence of management
- Built strong rapport with clients, ensuring they felt comfortable and confident, which led to increased sales of the newest and latest products
- Led the team in the absence of management, overseeing shift changes, delegating tasks, and motivating staff to maintain high levels of customer service
- Maintained high levels of customer satisfaction through effective communication, product knowledge, and service delivery
Sales Assistant
Molton Brown
Bicester Village
10.2019 - 11.2022
- Utilized in-depth till knowledge to ensure smooth and accurate transactions, enhancing customer satisfaction
- Managed stock levels during peak times, including ordering, replenishing, and restocking all products on the shop floor
- Excelled in upselling products, consistently meeting and exceeding sales targets
- Contributed to visual merchandising by arranging new product displays and maintaining store aesthetics
- Supported the team during festive periods, ensuring stock levels were maintained, and the store ran smoothly
Education
A-Levels - Human Biology, English, Sociology
GCSEs - English, Mathematics, Science, Media Studies
Skills
- Punctuality
- Reliability
- Calm under pressure
- Team management
- Leadership
- Initiative
- Communication skills
- Interpersonal skills
- Customer satisfaction
- Flexibility
- Adaptability
Timeline
Supervisor
Zwilling
12.2022 - 12.2025
Lifeguard & Camp Counsellor
01.2022 - Current
Sales Assistant
Molton Brown
10.2019 - 11.2022
A-Levels - Human Biology, English, Sociology
GCSEs - English, Mathematics, Science, Media Studies
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