WILLIAM BLAKE
Brisbane,QLD
Summary
Dynamic manager with a proven track record at HAYMANS ELECTRICAL, excelling in team leadership and customer service. Enhanced employee engagement and reduced turnover through innovative recognition programs. Streamlined operations to boost efficiency and improved client satisfaction by developing tailored solutions, achieving significant sales growth and operational success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Manager
HAYMANS ELECTRICAL
08.1995 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
SALES REPRESENTATIVE
HAYMANS ELECTRICAL
03.1989 - 08.1995
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
No Degree - HIGH SCHOOL GRADUATE
WAVELL HIGH
Brisbane, QLD12-1985
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Staff development
- Shift scheduling
Certification
DIPLOMA OF BUSINESS MANAGEMENT - COX BUSINESS
Languages
English
Native or Bilingual
Interests
- Keen gardener with an interest in home grown fruit & vegetables
- Playing Sports - active golfer, sometimes baseballer, fisherman
Timeline
Manager
HAYMANS ELECTRICAL
08.1995 - 02.2025
SALES REPRESENTATIVE
HAYMANS ELECTRICAL
03.1989 - 08.1995
No Degree - HIGH SCHOOL GRADUATE
WAVELL HIGH
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