William Bou Issa
Mascot
Summary
Currently a final year biomedical student who is attending the University of Technology Sydney (UTS). And am a certified blood collector. I am seeking to apply for the Casual Clinical Operations Assistant / Wardsperson. I will be able to bring this role my strong understanding and knowledge of clinical protocols and practices, analysing quantitative forms of data, as well as my communication skills that I have developed from working in hospitality, tutoring mathematics, and applying what I have learned thus far in my degree.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Espresso
01.2017 - 01.2018
- Utilised attention to importance of concise, kind and clear communication when serving at register, making coffee and ensuring that customer received what they ordered.
- Promoted additional items with beverages, increasing stores sales.
- Repaired minor issues and maintained espresso equipment and coffee machine for smooth functioning.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Crew Trainer
McDonalds
01.2019 - 04.2021
- Demonstrated resilience, accuracy and proficiency in computing systems when taking orders, processing and ensuring that customer received what they purchased.
- Provided excellent customer service, and efficiently troubleshooted and resolved customer complaints.
- Reduced health risks and safety hazards by preparing beverage products consistently, while performing the correct cleaning protocols, restocking items & sanitising equipment to adhere to health department standards.
- Motivated staff to perform at peak efficiency and quality.
Mathematics Tutor
Self
01.2023 - Current
- Utilised and provided concise, kind and clear communication when breaking down complex concepts to student.
- Ensured that student felt heard always.
- Displayed creativity when forming questions that would aid the student in understanding the concept better.
- Developed student confidence through positive reinforcement strategies.
- Created tailored lesson plans and study guides to teach and assist students in area of study.
- Met with parents to discuss student progress and address concerns.
- Used positive reinforcement, repetition, and review to help students master challenging material.
Education
Bachelor of Science - Bachelor of Science Majoring In Biomedical Science
University of Technology Sydney (UTS)
15 Broadway 11.2024
HIGH SCHOOL CERTIFICATE -
Champagnat Catholic College Pagewood (CCCP)
Pagewood, NSW09.2020
Skills
- Team skills – Acknowledged by peers and academics in second last year research presentation for further informing the pros and cons, complexity and cost physiologically and economically of Xenotransplantation (transfer of animal organ to human), to panel of researchers in the medical field, where we achieved a High Distinction grade
- Organisational and time management skills – Demonstrated by successfully arranging group
- Task meetings for specific assignments
- Creating positive reinforcement strategies, for group assignments
- Assisting group members when needed with concept explanation techniques
- Helping plan group meet ups and making sure to always enquire about the topic of interest
- Ensuring that more than adequate research is conducted on group assignments
Languages
Arabic
Native or Bilingual
French
Professional Working
English
Native or Bilingual
Referees
Available upon request.
Certification
The Pathology Foundation
Certifying William Bou Issa on 2/08/2024.
Successfully completed satisfactorily a course of lectures and practice in the subjects listed:
Venepuncture Theory,
Venepuncture Practice,
Specimen collection and handing,
And Patient Relations.
Timeline
Mathematics Tutor
Self
01.2023 - Current
Crew Trainer
McDonalds
01.2019 - 04.2021
Barista
Espresso
01.2017 - 01.2018
Bachelor of Science - Bachelor of Science Majoring In Biomedical Science
University of Technology Sydney (UTS)
HIGH SCHOOL CERTIFICATE -
Champagnat Catholic College Pagewood (CCCP)
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