Megan Fordham
Toukley,NSW
Summary
Collaborative Team Leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
Work History
Team Leader
Employment Plus
08.2022 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Post Placement Support Consultant
Employment Plus
05.2021 - 08.2022
- Enhanced customer satisfaction by addressing and resolving technical issues effectively.
- Streamlined support processes for improved efficiency and reduced response times.
- Developed comprehensive training materials for new team members, ensuring a smooth onboarding process.
- Collaborated with cross-functional teams to address complex client concerns and provide comprehensive solutions.
Job Placement Consultant
Joblink Plus
09.2020 - 04.2021
- To support, empower and case manage clients from various programs, addressing their barriers to employment and assisting them to achieve identified goals and gain sustainable employment.
In Work Support Specialist
Konekt Employment
01.2018 - 01.2020
- Ensure sustainability of placements through to 26-week outcomes
- Engage with employers to offer additional on-the-job support and Employment Fund assistance to ensure retention
- Maintaining and collecting relevant evidence for all 4,12- and 26-week outcomes
- Developing and executing the IWS plan, including regular follow up contact with clients and employers to check progress and offer further support, or take compliance action as required
- Work with regional/site teams to support strategies to increase documentary evidence claims tracking below required levels
- Working within the targeted compliance framework
- Develop and maintain professional knowledge of, and provide advice on areas including placements, wage subsidies and outcomes.
Business Development Support
Mission Providence
03.2017 - 01.2018
- Achieving KPIʼs
- Engaging with local employers
- Supporting team with training and best practice guideline
- Implementing/Confirming Wage Subsidy’s with Employers
- Maintaining and collecting relevant evidence for all 4,12- and 26-week outcomes.
Employment Advisor
Mission Providence
01.2016 - 01.2017
- Diary Management
- Exceed Monthly KPIʼs
- Caseload Management
- Client/Employer liaison
- Work to compliance framework.
Conveyancing Clerk
Ezystep Conveyancing
01.2014 - 01.2016
- Client liaison
- Mail data entry
- Document control
- Month KPI reports
- Contract Preparation.
Employment Consultant
Joblink Plus Charlestown
01.2011 - 01.2014
- Data Entry
- Achieve KPIʼs
- Administration
- MS office experience
- Client liaison/Support.
Admin/Contract Assistant
Toni Oliver Conveyancing
01.2009 - 01.2011
- Client liaison
- Mail data entry
- Document control
- Contract preparation.
Education
02.2024
01.2002
01.2000
Skills
- Staff Development
- Policy Implementation
- Financial Management
- Marketing
- Business Development
- Staff Training and Development
- Budget Control
- Key Performance Indicators
- Verbal and Written Communication
- Quality Assurance
- Process Improvement
- Administration and Reporting
References
- Jessica Howen, Konekt Employment, 0428 297 205
- Mark Burns, Joblink Plus Charlestown, 0405 803 916
- Emma Worrell, Mission Providence, 0449 267 008
Timeline
Team Leader
Employment Plus
08.2022 - Current
Post Placement Support Consultant
Employment Plus
05.2021 - 08.2022
Job Placement Consultant
Joblink Plus
09.2020 - 04.2021
In Work Support Specialist
Konekt Employment
01.2018 - 01.2020
Business Development Support
Mission Providence
03.2017 - 01.2018
Employment Advisor
Mission Providence
01.2016 - 01.2017
Conveyancing Clerk
Ezystep Conveyancing
01.2014 - 01.2016
Employment Consultant
Joblink Plus Charlestown
01.2011 - 01.2014
Admin/Contract Assistant
Toni Oliver Conveyancing
01.2009 - 01.2011
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