William Burnett
Phillip
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
19
19
years of professional experience
Work History
Sales Manager
Canberra BMW
01.2017 - Current
- Leveraged personal network of industry contacts to gain insight into upcoming vehicle releases and make informed recommendations for dealership inventory updates.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership''s bottom line.
- Optimised showroom layout for maximum visual appeal while also allowing easy navigation for potential buyers browsing available vehicles.
- Assisted upper management in establishing annual budgets, setting realistic sales targets, and monitoring progress toward financial objectives.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
Business Manager
Canberra BMW
04.2009 - 01.2017
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Identified opportunities to cross-sell and upsell loan products to customers.
Mortgage Specialist
Commonwealth Bank Of Australia, CBA
01.2007 - 01.2009
- Achieved high customer retention rate through exceptional relationship management and personalised service.
- Enhanced client trust in the organisation through transparent communication and consistent delivery on commitments.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
Business Manager
National Capital Motors
01.2005 - 03.2007
- Increased financial efficiency by streamlining and automating financial reporting processes.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Demonstrated expertise in various financial products, creating tailored presentations for customers, showcasing the benefits of specific financing plans based on their unique needs.
Education
Certificate IV - Mortgage Broker & Finance Specialist
Mortgage Broker & Finance Specialist
Canberra, ACT08.2011
Year 12 -
Lake Tuggeranong College
Canberra12.1995
Skills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
Timeline
Sales Manager
Canberra BMW
01.2017 - Current
Business Manager
Canberra BMW
04.2009 - 01.2017
Mortgage Specialist
Commonwealth Bank Of Australia, CBA
01.2007 - 01.2009
Business Manager
National Capital Motors
01.2005 - 03.2007
Certificate IV - Mortgage Broker & Finance Specialist
Mortgage Broker & Finance Specialist
Year 12 -
Lake Tuggeranong College
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