William Casey

For over the past three years, I have been working 2-3 days per week as a team member in the service department. A few of my responsibilities included assisting customers with their inquiries in person and over the phone, operating the service desk and registers as well as organising trolleys and stocking shelves. During my time, I was inducted into the 'Bunnings Customer Service Hall of Fame' after receiving a positive review and email about my customer service. I also:

• Contributed to team success by completing jobs quickly and accurately.
• Learned all required tasks quickly to maximize performance.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Developed strong cooperative relationships with coworkers and managers.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.

During the summer holidays in 2022, I worked at a Christmas casual as a landscaper. My role involved mulching and maintaining the garden areas at a retirement village

• Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.