William Chapman
MALVERN EAST,VIC
Summary
Experienced Barman with background in upscale dining and high-volume event environments. Skills include advanced mixology, superior customer service, and strong team leadership. Known for creating innovative cocktail recipes and maintaining clean, organized bar areas. Successfully boosted customer satisfaction rates by providing personalized service in previous roles.
Overview
4
4
years of professional experience
Work History
Corporate Dining Barman and Server
Delaware North
Melbourne, VIC
07.2024 - Current
- Attended training sessions related to alcoholic beverage laws and responsible service practices.
- Greeted customers, answered questions about menu items, took orders, and processed payments promptly and efficiently.
- Ensured that all beverages served were of the highest quality standards.
- Assisted in setting up buffets for special events.
School Sports Coach
St Kevin's College
Glen Iris, VIC
12.2023 - Current
- Maintained detailed records of athletes' progress throughout the season.
- Motivated athletes through positive reinforcement and constructive feedback.
- Conducted post-game analysis to identify areas for improvement.
- Worked closely with parents to discuss student-athlete's performance.
Front of House Waiter
Port Philip Estate
Red Hill, VIC
12.2021 - Current
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Checked on guests during meals to ensure satisfaction with each course.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Woolworths Customer Service Team Member
Woolworths
Hawthorn East, VIC
09.2020 - Current
- Ensured compliance with company policies and regulations at all times.
- Answered customer inquiries via phone, email, and chat.
- Assisted with training new employees in customer service protocols.
- Greeted customers and provided prompt, courteous service.
Education
High School Diploma -
St Kevin's College
Toorak, VIC11-2023
Skills
- Beverage Preparation
- Health and Safety Regulations
- Order Taking
- Food Service
- Menu Memorization
- Maintaining a clean bar
- Extensive spirits knowledge
- Professional Appearance
Timeline
Corporate Dining Barman and Server
Delaware North
07.2024 - Current
School Sports Coach
St Kevin's College
12.2023 - Current
Front of House Waiter
Port Philip Estate
12.2021 - Current
Woolworths Customer Service Team Member
Woolworths
09.2020 - Current
High School Diploma -
St Kevin's College
Similar Profiles
Dillon RobinsonDillon Robinson
Chef at Delaware NorthChef at Delaware North
Kathryn NelsonKathryn Nelson
Line Cook/Coffee Barista at Delaware NorthLine Cook/Coffee Barista at Delaware North
Kevin KaisaKevin Kaisa
Retail Cashier at Delaware NorthRetail Cashier at Delaware North