William Chen
Brisbane,QLD
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Motivated Shift Leader skilled at directing employees through daily routines and interacting with customers to ensure top-notch experiences. Possesses 3+ years of experience in fast food industry. Leads by example as role model for exemplary customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Member Team Leader
Mcdonalds
Brisbane, QLD
09.2021 - Current
- Assisted in training new crew members on proper food preparation, customer service, and safety protocols.
- Created an environment where employees felt respected and valued.
- Monitored team member performance to ensure quality standards were met.
- Performed daily inspections of kitchen area to verify cleanliness standards were met.
- Assigned duties to specific employees and teams according to roles and skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
HELPER/Cashier
Riding Road Sea Food
Wynnum, QLD
08.2021 - 12.2022
- Assisted with various roles at a family-owned restaurant, including cashier, waiter, and kitchen tasks.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Education
Macgregor State High School
Macgregor, QLD11-2024
Skills
- Innovation and Creativity
- Team Management
- Employee Motivation
- Meeting facilitation
- Workplace Safety
- Quality Control
- Active Listening
- Relationship Building
- Team building
- Excellent Communication
- Attention to Detail
- Analytical Skills
- Physical Strength and Stamina
- Time Management
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Certification
- First Aid Certified
Accomplishments
- 3 x Academic Award Recipient
- Math Subject Award (2023)
- Biology Subject Award (2023)
- Accounting Subject (2023)
Affiliations
- Tennis Player at Sunnybank Tennis, Brisbane (2018 - 2023)
- Football, South United, Runcorn, Brisbane (2016 - 2022)
References
- Richard Chen, Richardchen56@hotmail.com (Former Owner of Riding Road Seafood)
- Sady Herselman, sadyherselman09@gmail.com (Restaurant Manager IFA at McDonald's Australia)
- Salman Mosse, smoss51@eq.edu.au (Cafe Crew at Rochedale Mcdonalds)
Timeline
Crew Member Team Leader
Mcdonalds
09.2021 - Current
HELPER/Cashier
Riding Road Sea Food
08.2021 - 12.2022
Macgregor State High School
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