William Deed

• Prepared contracts and related documentation according to strict standards.
• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Provided comprehensive product knowledge and guidance to help clients on product selection.
• Generated quotes and proposals for clients to match individual needs.
• Met with prospective clients to discuss insurance needs and provide solutions.
• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Utilized specialized software to process incoming claims, enter data and generate reports.
• Managed workload and priorities to meet claims processing meet deadlines.

• At Prompt Care I am primarily responsible for management of Human resources, client interaction, supporting Senior management in decision making
• For the last year my role has included Ensuring services for over 1000 clients across multiple states are running smoothly every week
• At Prompt Care we are client focused, it is at the heart of each and every decision we make
• In addition to this, I am also responsible for managing the hundreds of services that Prompt Care provides to their clients each week
• As one can imagine, this demands a great attention to detail, and the ability to think on my feet, on many occasions reasoning a solution while talking in real time with a client in crisis, even as information is still being processed.

My roles and responsibilities were many and varied but included work with internal and external stakeholders to realize their key objectives in the most efficient and cost-effective way possible

• I was also responsible for designing and running a number of large-scale creative projects.
• Provided technical support to event staff and presenters, reducing technical issues and delays.

Primarily I was responsible for managing a small team of staff during the opening or closing of the store

• Often, I was the most senior member of staff there, responsible for assisting customers, dealing with complaints and issue, and supporting fellow staff
• Frequently I was called upon to work outside my core training and expertise, relying on my intuition, creativity and problem solving skills to deal with a myriad of daily obstacles.
• Coached employees through day-to-day work and complex problems.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.