William Derksen
Currans Hill,NEW SOUTH WALES
Summary
Versatile team member offering over 50 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Personal Sales Assistant
The Goodguys
08.2001 - 02.2024
- Boosted sales performance by identifying customer needs and providing tailored product recommendations.
- Enhanced client satisfaction by delivering exceptional customer service and resolving issues promptly.
- Increased revenue with personalized sales strategies and persuasive communication techniques.
- Collaborated with team members to achieve monthly sales targets, contributing to overall business growth.
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business.
- Conducted product demonstrations for potential customers, showcasing features and benefits that met their unique requirements.
- Attended industry events for networking opportunities, expanding the company''s client base and generating leads.
- Maintained a comprehensive knowledge of products and services offered, enabling informed recommendations for diverse clientele.
- Implemented upselling techniques to maximize order values while fulfilling customer needs effectively.
- Participated in weekly team meetings discussing progress towards goals and strategizing improvements based on performance data.
- Enhanced overall shopping experience for customers with a clean, organized, and visually appealing retail space.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Created attractive displays to attract more customers and increase sales.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Provided product advice to customers to help select most suitable items for individual needs.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Salesperson
Harvey Norman
03.1996 - 08.2002
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Expanded customer base through targeted prospecting and networking efforts.
- Implemented effective sales strategies to maximize revenue generation.
Education
Electronics Technology
Tafe
Sydney, NSW12.1974
Skills
- Goal-Oriented
- Upselling strategies
- CRM software proficiency
- Cross-selling techniques
Timeline
Personal Sales Assistant
The Goodguys
08.2001 - 02.2024
Salesperson
Harvey Norman
03.1996 - 08.2002
Electronics Technology
Tafe
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