William Doan
Rockhampton,QLD
Summary
Engaging Waitstaff offering 1-2 years of experience in hospitality industry. Dedicated to creating exceptional guest experiences through top-notch service and timely delivery of orders. Collaborative team player with strong communication skills. Motivated and experienced in foodservice and skilled in memorizing menus, completing side work and meeting performance goals. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
4
4
years of professional experience
Work History
Hotel Waiter
Korte's Resort
Rockhampton, QLD
01.2023 - 12.2023
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Followed up with guests regarding order quality to satisfaction.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Replenished supplies such as napkins, utensils, condiments throughout shift.
- Took telephone orders, billed items to rooms and communicated orders to kitchen.
Kitchen Staff Member
Sushi Hyo
Rockhampton, QLD
01.2022 - 12.2022
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Inspected dining area prior to opening for any maintenance issues requiring attention.
- Responded promptly to customer complaints regarding food quality or service issues.
- Maintained order and cleanliness of work areas to conform with health codes.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
Front End Cashier (4933770)
Woolworths
Rockhampton, QLD
01.2020 - 12.2020
- Processed customer payments quickly and returned exact change and receipts.
- Provided accurate change to customers when making transactions.
- Maintained work area and kept cash drawer organized.
- Ensured that all checkout areas were adequately stocked with bags, paper rolls and other supplies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Resolved customer complaints in an efficient manner while maintaining excellent customer service standards.
Education
High School Diploma -
Emmaus College
185 Main St, North Rockhampton QLD 4701Certificate 3 - Cert III Allied Health
Cairns Training Academy
Online Skills
- Guest Relations
- Meal Preparation
- Kitchen Assistance
- Problem-Solving
- Guest Service
- Multi-Tasking Skills
- Menu Memorization
- Supply Restocking
- Supply Stocking
- Food Running
- Beverage Preparation
- Food Safety Understanding
Languages
Vietnamese
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Various Excellence Award for Academics
- Various Sports Awards
- RSA Certificate
- Drivers License
- Blue Card
Timeline
Hotel Waiter
Korte's Resort
01.2023 - 12.2023
Kitchen Staff Member
Sushi Hyo
01.2022 - 12.2022
Front End Cashier (4933770)
Woolworths
01.2020 - 12.2020
High School Diploma -
Emmaus College
Certificate 3 - Cert III Allied Health
Cairns Training Academy
Similar Profiles
Jayline BerdecíaJayline Berdecía
Reservations Agent at Four Seasons Resort Orlando At Walt Disney World ResortReservations Agent at Four Seasons Resort Orlando At Walt Disney World Resort
Jamar JohnsonJamar Johnson
LIfegaurd / Zip Line Tour Guide at Chula Vista Resort - Wisconsin Dells Waterpark ResortLIfegaurd / Zip Line Tour Guide at Chula Vista Resort - Wisconsin Dells Waterpark Resort
Karoline RosadoKaroline Rosado
Spa Manager at Four Seasons Resort Orlando at Walt Disney World® ResortSpa Manager at Four Seasons Resort Orlando at Walt Disney World® Resort
Jacquelyn HarrisJacquelyn Harris
Shop Assistant at Frenchville Food StoreShop Assistant at Frenchville Food Store
Cody BloxhamCody Bloxham
Carnvial Worker at fun time amusementsCarnvial Worker at fun time amusements