William Doctor
New Zealand, Auckland,Massey
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated customer service professional with extensive experience in computer industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
IT Technician/Customer Service Representative
Harvey Norman Computers
03.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Listened to customer needs and desires to identify and recommend optimal products.
Warehouse Picker
Mighty Ape
05.2021 - 03.2022
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
Kitchen Hand
Kumeu Village Rest Home
12.2019 - 03.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected patients loads.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Warehouse Packer
Cellnet
07.2015 - 10.2015
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Inspected and verified orders before shipping them to customers for accurate deliveries.
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Operated tape machines, scales and label printers to package items correctly.
Education
Bachelor of Software Engineering Creative - Software Engineering
Yoobee College
Auckland, New Zealand12.2020
High School Diploma -
Massey High School
Auckland, New Zealand11.2017
Skills
- Teamwork and Collaboration
- Time Management
- Decision-Making
- Dependable and Responsible
- Friendly, Positive Attitude
- Excellent Communication
- Organization
- Computer Proficiency and Microsoft Office
- Punctual and Reliable
- Customer Service
- Technical Troubleshooting
- Software Diagnosis
Timeline
IT Technician/Customer Service Representative
Harvey Norman Computers
03.2022 - Current
Warehouse Picker
Mighty Ape
05.2021 - 03.2022
Kitchen Hand
Kumeu Village Rest Home
12.2019 - 03.2022
Warehouse Packer
Cellnet
07.2015 - 10.2015
Bachelor of Software Engineering Creative - Software Engineering
Yoobee College
High School Diploma -
Massey High School
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