William Dodd
Alderely,QLD
Summary
Proven track record in customer engagement, complaint resolution, and stock management at Bunnings Warehouse. Skilled in improving workflows, enhancing service quality, and leading teams. Experienced in call center management and team training, with a proactive approach to problem-solving. Thrives in fast-paced environments, consistently meeting deadlines while fostering teamwork and operational success.
Overview
3
3
years of professional experience
Work History
Stock Replenisher
Bunnings Warehouse
01.2024 - Current
- Ensured smooth transition during seasonal changes by effectively managing the rotation of stock between storage areas and sales floor.
- Assisted in training new hires on proper stocking techniques, ensuring consistency in quality across the entire team''s output.
- Assisted with periodic inventory counts, ensuring accurate data for management decision-making purposes.
Customer Service Desk
Bunnings Warehouse
09.2022 - 01.2024
- Trained new employees in company procedures and customer service ensuring consistent quality of customer care.
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Planned hires and pickups through system
Shift Runner
Dominos
04.2021 - 09.2022
- Managed employee breaks efficiently to prevent disruptions in workflow or delays in service delivery to customers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
Education
Bachelor of Science - Paramedicine
Queensland University of Technology
Brisbane, QLD11.2025
Skills
Call centre experience
Complaint Handling
Customer Focus
Customer hires and returns
Answering emails
References
Brendan Hopkins
Supervisor - Bunnings Newstead
Contact info - Upon Request
Jamie Ross
Supervisor - Bunnings Newstead
Contact info - Upon Request
Timeline
Stock Replenisher
Bunnings Warehouse
01.2024 - Current
Customer Service Desk
Bunnings Warehouse
09.2022 - 01.2024
Shift Runner
Dominos
04.2021 - 09.2022
Bachelor of Science - Paramedicine
Queensland University of Technology
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