William Elias
Engadine,NSW
Summary
Skilled Printer Technician with strong background in diagnosing and resolving printer-related issues. Possess advanced knowledge of printer hardware, software, and network troubleshooting. Known for quick problem-solving skills and ability to provide high-quality customer service.
Overview
8
8
years of professional experience
Work History
Printer Technician Level 3
KK Technical Services
Taren Point, NSW
06.2019 - Current
- Ensure safe delivery, relocation, and removal of equipment at worksites.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Configured devices on clients' networks.
- Conducted comprehensive user training sessions on device utilization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Appliance Technician
Sydney Appliance Service
Blakehurst, NSW
02.2019 - 06.2019
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Communicated effectively with customers to determine appliance malfunctions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Apprentice Mechanic
Dominelli Ford
Kirrawee, NSW
01.2017 - 02.2019
- Performed basic maintenance and repair services on vehicles such as changing oil, replacing air filters, rotating tires, and inspecting brakes.
- Assisted mechanics with overhaul and repair of transmissions and engines.
- Reviewed work orders and discussed with supervisors.
- Cleaned shop area daily to maintain a safe working environment.
- Maintained a professional attitude towards customers at all times.
- Conducted test drives before and after repair to check functionality and determine successful repair.
- Diagnosed vehicle problems using computerized diagnostic equipment to pinpoint faults and malfunctions.
- Used maintenance checklist to document inspection and accurate diagnosis of vehicle issues.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
Education
High School Diploma -
Gymea Technology High School
Gymea, NSW11-2016
Skills
- Network troubleshooting
- User training
- Customer support
- Technical diagnostics
- Safety compliance
- Problem solving
- Time management
- Team collaboration
Languages
Arabic
Professional
References
References available upon request.
Timeline
Printer Technician Level 3
KK Technical Services
06.2019 - Current
Appliance Technician
Sydney Appliance Service
02.2019 - 06.2019
Apprentice Mechanic
Dominelli Ford
01.2017 - 02.2019
High School Diploma -
Gymea Technology High School
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