William Elliott

Management of the learn-to-swim program overseeing 100 students a term across two swim teachers.

• Maintained positive, friendly communications with patrons, ensuring enjoyable and safe visits to facility.
• Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues and meet customer needs.
• Maintained clean and well-organized facility and work environment to meet regulations avoiding interruptions due to hazards.
• Monitored workflow to improve employee time management and increase productivity.
• Maintained compliance with company policies, objectives, and communication goals.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Identified unsafe workplace conditions or hazards to enforce safe work practices and procedures.

Provide swim teaching for students at Cobdenhealth two afternoons per week. Instruct ten groups of children ranging in age (4-13yrs), developmental needs, and swimming ability (learn-to-swim - stroke correction).

• Adapted teaching techniques to different learning styles and developmental needs.
• Communicated clearly and positively with parents to ensure expectations were met and exceeded.
• Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
• Demonstrated proper form and technique to prevent injury.

Co-Area Coordinator for Corangamite and Moyne Shire Outdoor Pools.

• Leading teams and outdoor pools
• Provide leadership to customers, staff and contractors across all areas of pools as manager on duty
• Human resource management
• Quality management and compliance
• Finance reporting and administration
• Login, investigate and close incidents in INX system.
• Coordination of Moyne and Corangamite School Pool Bookings

Developed a Swimming Squad in Camperdown focused on junior development in technique and speed. Oversaw the highest attended season in the last decade. Implemented new water treatment and testing to avoid algae blooms.

• Hired, trained and evaluated team members to meet operational goals and standards. Identified team members ready to train for duty management roles. Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
• Developed lifeguard deck rotational system to monitor pools.
• Planned, coordinated and promoted aquatics programs to optimize water safety.
• Performed regular safety inspections of pools and equipment to reduce hazards.
• Maintained filtration system and other aquatic systems within facility to support proper operations.
• Identified and proposed repairs, annual maintenance and upgrade items to promote safe environment.
• Cultivated strong relationships with patrons, committees of management, swimming clubs, and local councils to build connected, enjoyable spaces for local community.

Held the fastest 'Scan Rate' and 'Most Returned Customers' consistently.

• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance. Resolved complaints by providing knowledgeable, quick service to meet any need. During 2020-21 COVID-19 lockdowns, customers required extra support due to frequent changes to store entry requirements, product limits and unavailability of products.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return. Performed inventory control, such as counting, and stocking merchandise.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.

Trained over 20 new lifeguards in a three year time frame, developed and ran a Swim Squad. Nominated for ARV Lifeguard of the Year in 2022 for work in 2021 at the Camperdown Outdoor Pool.

• Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
• Monitored safety of patrons in and around swimming pool.
• Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
• Inspected pools and pools areas for adherence to safety protocols. Performed regular maintenance of pool equipment and life-saving equipment to keep in good working order.
• Trained new lifeguards on safety procedures and protocol.
• Cultivated strong relationships with committees of management, working together to run community events and fundraise for minor capital improvements and equipment.