Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of role and training if required. Motivated to learn, grow and excel in role. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Education Support Officer
Silver Lining Foundation Australia
01.2023 - 01.2024
Assist the Principal and their delegates as instructed with the delivery of the Australian Curriculum, Senior Courses and other school related educational programs and school activities
Using knowledge and experience - plan, develop, facilitate and lead training programs and sessions which focus on Indigenous culture and support and encourage the School’s Indigenous students to embrace and engage in cultural activities
Be proactive in planning and delivering “work readiness” programs and using a case management approach to understanding individual student vocational training and education pathways and seek industry based opportunities
Work independently as instructed or required, be responsible for and supervise students and assist with the delivery of approved curriculum, educational programs and content to students and in doing so, follow standards and best practice implemented by the School which support the delivery of education and training and other school activities
Support students in their academic needs to encourage success and engagement with their education and studies and discuss any concerns or matters relating to their education with the School Principle
Assist, as instructed by Principal or their delegate, with the assessment and monitoring of students levels of learning, strengths, goals and interests
Assist, as instructed by the Principal or their delegate, with the collection of documentary evidence for the Nationally Consistent Collection of Data on School Students with Disability (NCCD) and Bandscaling for English as an Additional Language or Dialect (EAL/D) students
Provide for the physical, social, cultural and emotional well-being and the physical safety while they are at School and nurture their overall development towards effective citizenship and responsible adulthood through participation the Schools education programs and activities
Assist, as instructed by the School Principal or their delegate with “teacher aide” duties such as (but not limited to) preparing and organising learning materials or teaching resources and organise, prepare and manage teaching tools and resources as required or instructed by the School Principal or their delegate
Cultural Development Officer
CaPTA Group - Rainforestation
08.2017 - 12.2022
Act as a catalyst for Indigenous Cultural change and improvement in Indigenous Cultural performances/quality and to achieve maximum potential, addressing performance gaps and ensuring compliance to company standards.
Develop a strategic plan and implementation and monitoring system that identifies Indigenous Cultural opportunities for continuous improvement into the existing and future goods and services for the CaPTA Group of Companies and Senior Management teams.
Develop existing and new concepts ie CaptaV8, to all internal and external customers through appropriate interaction, planning and implementation that sets benchmarks to optimise quality service, business growth and customer satisfaction.
Develop and implement monitoring, reporting, tracking and follow - up procedures for all quality assurance programs and provide management with relevant information updates and information.
Liaise with all senior management of the different businesses within CaPTA sites as required, assisting with information , engagement and motivation to ensure smooth delivery and acceptance of quality assurance of Indigenous Culture at all levels and monitoring performance of systems and procedure.
Represent and promote The CaPTA Group of Companies commitment to the best practices within the company and to the industry.
Develop new and profitable products, themes and concepts for the CaPTA Group of Companies that grow business based on Indigenous Culture concepts.
Motivate and work with all teams within CaPTA Group of Companies to promote delivery and buy in of all teams and individuals of quality assurance Indigenous Culture concepts and products.
Pursue opportunities to inform and educate existing and potential client of the CaPTA Group of products and services and identifying training needs.
OTHER DUTIES
Provide guidance, assistance and monitoring to other members of the CaPTA Group of Companies
Ensure communication links are maintained between the Managing Director, Board members and management teams.
Assist CaPTA staff across all sites in maximising opportunities of engagement and understand of Indigenous Culture.
Maintain and develop corporate image and reputation, protect and develop company's brands via suitable PR activities.
Attend industry and site functions and briefing as required.
Perform other tasks as required by the Managing Director or Board Members of the CaPTA Group of Companies.
PROFESSIONAL AND WORK CONDUCT REQUIREMENTS
Conduct work in appropriate uniform, maintaining high levels of personal presentation and communication standards.
Start work at the appropriate time, otherwise advising Human Resources of lateness or inability to attend work prior to lateness.
Conduct work duties outside of regular working hours as required, whilst maintaining time management.
Follow company policy and procedures at all times.
Perform all duties and responsibilities in a timely and ethical manner.
Have a concise knowledge of the company's history and features.
Show genuine respect for all CaPTA employees, encourage a spirit of teamwork and cooperation by demonstrating behaviours and an attitude that creates a harmonious work environment free of discrimination and harassment.
Attend and successfully complete CaPTA training programs as directed.
Show common sense approach to relevant workplace health and safety issues and report ALL potential risks.
Sales and Marketing Executive
CaPTA Group
01.2012 - 12.2022
Provide the highest quality of customer service at all times to all customers.
Hosting as required, tours and presentation across the CaPTA Group of Companies, delivering excellence in customer service, quality information and promoting the core business values.
Source new business in all markets including E-marketing whilst based at different CaPTA Group sites.
Develop strategies and implement E-marketing and social media strategies to increase revenue.
Schedule and unscheduled calls to new agents, source new in all markets.
Attend sales meetings reporting on all activities when required/as required.
Promote CaPTA Group and pursue every opportunity to educate existing and potential clients of CaPTA Group
Ensure efficient use of resources and closely monitor sales expenditure.
Monitor competitors products ie change in prices, new products etc.
Provide operational day to day staffing meet the needs as required across the CaPTA Group sites.
Access the need for product specific and/or agent specific collateral, obtain quotes for approval and co-ordinate artwork and production.
To attend training as required and to maintain the skills and knowledge required the CaPTA Group products and service, Respax and all safety standards.
Closely monitor sales figures and initiate follow-up sales calls where ever necessary.
Source, coordinate and accompany agent familiarisations when required.
Advise management on sales related issues and industry updates, including weekly reporting schedules.
Attend local industry and network functions when required.
Ensure strong communication links are maintained between the Sales and Marketing departments including other business within CaPTA Group of Companies.
Cultural Development Officer
Rainforestation Nature Park
01.2024 - Current
Act as a catalyst for Indigenous Cultural change and improvement in Indigenous Cultural performances/quality and to achieve maximum potential, addressing performance gaps and ensuring compliance to company standards.
Develop a strategic plan and implementation and monitoring system that identifies Indigenous Cultural opportunities for continuous improvement into the existing and future goods and services for the CaPTA Group of Companies and Senior Management teams.
Develop existing and new concepts ie CaptaV8, to all internal and external customers through appropriate interaction, planning and implementation that sets benchmarks to optimise quality service, business growth and customer satisfaction.
Develop and implement monitoring, reporting, tracking and follow - up procedures for all quality assurance programs and provide management with relevant information updates and information.
Liaise with all senior management of the different businesses within CaPTA sites as required, assisting with information , engagement and motivation to ensure smooth delivery and acceptance of quality assurance of Indigenous Culture at all levels and monitoring performance of systems and procedure.
Represent and promote The CaPTA Group of Companies commitment to the best practices within the company and to the industry.
Develop new and profitable products, themes and concepts for the CaPTA Group of Companies that grow business based on Indigenous Culture concepts.
Motivate and work with all teams within CaPTA Group of Companies to promote delivery and buy in of all teams and individuals of quality assurance Indigenous Culture concepts and products.
Pursue opportunities to inform and educate existing and potential client of the CaPTA Group of products and services and identifying training needs.
OTHER DUTIES
Provide guidance, assistance and monitoring to other members of the CaPTA Group of Companies
Ensure communication links are maintained between the Managing Director, Board members and management teams.
Assist CaPTA staff across all sites in maximising opportunities of engagement and understand of Indigenous Culture.
Maintain and develop corporate image and reputation, protect and develop company's brands via suitable PR activities.
Attend industry and site functions and briefing as required.
Perform other tasks as required by the Managing Director or Board Members of the CaPTA Group of Companies.
PROFESSIONAL AND WORK CONDUCT REQUIREMENTS
Conduct work in appropriate uniform, maintaining high levels of personal presentation and communication standards.
Start work at the appropriate time, otherwise advising Human Resources of lateness or inability to attend work prior to lateness.
Conduct work duties outside of regular working hours as required, whilst maintaining time management.
Follow company policy and procedures at all times.
Perform all duties and responsibilities in a timely and ethical manner.
Have a concise knowledge of the company's history and features.
Show genuine respect for all CaPTA employees, encourage a spirit of teamwork and cooperation by demonstrating behaviours and an attitude that creates a harmonious work environment free of discrimination and harassment.
Attend and successfully complete CaPTA training programs as directed.
Show common sense approach to relevant workplace health and safety issues and report ALL potential risks.
Education
Woree State High School
Woree, QLD
12.2000
Skills
Hard worker
Honest/Fair
Flexible
Reliable
Accomplishments
2013 Certification 3 in Tourism Career Training Centre (CaPTA Group)
2013 CaPTA Group Trainee Of The Year
2016 Tourism Tropical North Queensland Indigenous Positioning Advisory Committee Member
2017 1st Indigenous person inducted into Queensland Young Tourism Leaders Program
2017 Tourism Tropical North Queensland Young Achievers Award
2018 Creat, built and implemented the “Rainforest Walkabout” Tour at Rainforestation Nature Park
2019 Queensland Tourism Gold Indigenous Tourism Award winner
2019 National Tourism Bronze Indigenous Tourism Award winner
2019 Queensland First Nations Tourism Committee Member
Tropical Tourism North Queensland Indigenous Steering Committee Member
2021 Queensland Tourism Silver Indigenous Tourism Award Winner
2022 Queensland Rail First Nations Steering Committee Member
2023 Board Director - Wet Tropics Management Authority (current)
Timeline
Cultural Development Officer
Rainforestation Nature Park
01.2024 - Current
Education Support Officer
Silver Lining Foundation Australia
01.2023 - 01.2024
Cultural Development Officer
CaPTA Group - Rainforestation
08.2017 - 12.2022
Sales and Marketing Executive
CaPTA Group
01.2012 - 12.2022
Woree State High School
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