William Fitzgerald
Highton,Australia
Summary
Motivated, reliable and a great team/collaborative worker with over four years of experience in customer service and operational roles. Proven strengths in communication, leadership, and problem-solving in fast-paced, team-oriented environments. Passionate about sustainability, outdoor work, community engagement and assessing business processes with science and business practical experience through university in particular experience in peatland conservation in Malaysia and key management activates.
Overview
4
4
years of professional experience
Work History
Warehouse Staff
Stonewold Concepts
Lara, VIC
11.2021 - Current
- Picked and packed customer orders, including specialised tile samples
- Managed logistics, inventory movements, and warehouse organisation
- Set up tile showrooms and liaised directly with customers to resolve order issues
- Prevented an installation error by identifying incorrect product use on-site and coordinating with sales reps and customers
- stepped into a leadership roles in the absence of warehouse managers
Floor Staff
The Range at Curlewis
Curlewis, VIC
12.2021 - 09.2023
- Took orders, answered phones, served food and beverages, and maintained cleanliness of the restaurant and range
- Delegated responsibilities as the most senior team member on many shifts
- Resolved high-pressure situations calmly, such as coordinating staff during a wildlife incident
Education
Bachelor - Environmental Science And Business Management
RMIT University
Melbourne08-2025
Skills
- Leadership & Collaboration
- Customer Service & Conflict Resolution
- Communication (Verbal & Written)
- Logistics & Inventory Management
- Environmental Fieldwork & Conservation
- Community Engagement
- Microsoft Excel, Office & Team Collaboration Tools
- Field work practices
- Flora & Fauna identification
- Scientific skills
- Business analysis
- Data analysis
University Projects and
Wetlands Study Tour (Malaysia, 2024)
- Participated in an RMIT-led international tour focused on PEAT forest conservation
- Collaborated with the Global Environmental Centre (GEC) to construct dams and assess hydrology issues
- Engaged in stakeholder communication with palm oil industry representatives
- Developed an educational walking guide for local schools
- Strengthened practical field skills and cross-cultural environmental engagement
RMIT Foreign Exchange Trading Competition (2025)
- Worked in teams
- High-paced environment made to mimic real trading rooms
- Applied both my technical and fundamental analysis skills obtained through my study
RMIT field experience (2021-2025)
- High level of laboratory skills and best practice
- Native grassland surveys
- Coastal areas around Victoria (flora and fauna)
- Soil (various areas around Victoria)
- Key data collection techniques and data analysis techniques
References
Zac, Hickleton, State Manager, 0422 270 047, Stonewold Concepts, VIC
Timeline
Floor Staff
The Range at Curlewis
12.2021 - 09.2023
Warehouse Staff
Stonewold Concepts
11.2021 - Current
Bachelor - Environmental Science And Business Management
RMIT University
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