- Backpacking and Hiking
- Photography
- Environmental Stewardship
- Volunteer Work
Will Ford
Summary
Customer service professional with proven track record in delivering exceptional support and solutions. Strong focus on team collaboration, adaptability, and achieving results. Skilled in conflict resolution, communication, and customer relationship management. Known for reliability and flexibility in meeting changing needs.
Knowledgeable [Desired Position] with solid background in customer service roles. Adept at resolving customer inquiries and managing complaints efficiently to ensure high satisfaction levels. Demonstrated ability to communicate effectively and handle multiple tasks in fast-paced environment.
Overview
8
8
years of professional experience
Work History
Customer Service Officer
Green Collect
01.2023 - 11.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
Financial Consultant
Capgemini
08.2021 - 01.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
Administrative Assistant
The Australian Medico Legal Group
01.2017 - 03.2021
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
Banquet Operations
Sofitel Sydney Wentworth
01.2017 - 02.2021
- Contributed to banquet operations, setting up event spaces according to client specifications.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Answered guest questions about event plans and food service choices.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
Education
Bachelor of Arts - Accounting And Finance
Australian Catholic University
Sydney, NSW11-2020
Skills
- Customer support
- Attention to detail
- MS office
- Client relationships
- Multi-tasking
- Friendly, positive attitude
Interests
Timeline
Customer Service Officer
Green Collect
01.2023 - 11.2024
Financial Consultant
Capgemini
08.2021 - 01.2023
Administrative Assistant
The Australian Medico Legal Group
01.2017 - 03.2021
Banquet Operations
Sofitel Sydney Wentworth
01.2017 - 02.2021
Bachelor of Arts - Accounting And Finance
Australian Catholic University
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