William Funari

Collaborated with brother to maintain and improve family hazelnut farm from 2020 to 2025.

• Ensured quality and safety standards were met in food and beverage preparation.
• Enhanced guest satisfaction by applying effective time management techniques.

• Delivered excellent customer service to support company reputation and patron satisfaction.
• Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
• Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
• Reduced risks by maintaining clean and organised work environment.
• Enhanced safety protocols, ensuring secure environment for both guests and staff.
• Resolved guest complaints with empathy and swift action, preventing negative online reviews.

• Delivered food and beverage service in a busy restaurant and bar, managing high volumes of customers daily.
• Prepared cocktails, long drinks, coffee, and aperitifs with attention to quality and presentation.
• Suggested menu items and drinks to guests, improving customer satisfaction and sales.
• Managed table orders, coordinated with the kitchen, and ensured smooth service during peak hours.
• Assisted with stock control, restocking the bar, and maintaining cleanliness and organization of the workspace.
• Trained new seasonal staff on basic service routines and customer interaction.
• Supported events and private dinners hosted at the restaurant, adapting quickly to different service needs.
• Gained strong skills in multitasking, teamwork, and handling stressful situations with a positive attitude.

• Managed Airbnb rooms connected to the restaurant and bar.
• Carried out housekeeping duties, including cleaning and preparing rooms.
• Welcomed guests and handled check-in and check-out procedures.
• Assisted customers with information and ensured a high-quality hospitality experience.

• Assisted customers with food and beverage service in both bar and restaurant settings.
• Prepared coffee, cocktails, and drinks during high-volume hours.
• Supported hotel guests with table service and general hospitality needs.
• Learned teamwork and customer service skills during internship, then hired for the full summer season.