Hi, I’m
William Galley
Melbourne,VIC
Summary
Dynamic professional with a proven track record in customer service and team management, exemplified during my tenure at Brasserie L’Affiche. Skilled in inventory control and possessing an engaging personality, I excel in creating positive customer experiences and fostering team cohesion. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring operational excellence and customer satisfaction.
Overview
12
years of professional experience
1
Certification
Work History
Mr Bricolage
Customer Service
09.2024 - 11.2024
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Bistrot Des Quais
Bartender
05.2024 - 09.2024
Job overview
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Brasserie L’Affiche
All Rounder Manager
11.2022 - 05.2024
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
TAVIAN PATREGNANI
Construction Laborer
12.2021 - 10.2022
Job overview
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
Carrefour Contact
All Rounder
03.2020 - 09.2021
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
UCPA
Commis Cook
04.2019 - 01.2020
Job overview
- Prepared ingredients and dishes to ensure timely meal service.
- Improved customer satisfaction by delivering high-quality meals consistently.
- Maintained cleanliness of kitchen area to adhere to health and safety standards.
- Implemented new recipes for enhancing menu variety and attracting more customers.
UCPA
Cleaner
11.2018 - 03.2019
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
Family Hotel-restaurant « Hotel Le Regina
All Rounder
07.2012 - 09.2018
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Lycee HB De SaussureCombloux
Brevet Des Collèges
06.2016
Skills
- Customer service standards
- Sales and customer service
- Customer service experience
- Retail sales customer service
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Friendly, positive attitude
- Problem-solving
- Flexible and adaptable
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Engaging personality
Certification
Responsible Service of Alcohol
Ongoing Certificate IV in hospitality
Languages
French
Native or Bilingual
English
Native or Bilingual
Italian
Elementary
Timeline
Customer Service
Mr Bricolage
09.2024 - 11.2024
Bartender
Bistrot Des Quais
05.2024 - 09.2024
All Rounder Manager
Brasserie L’Affiche
11.2022 - 05.2024
Construction Laborer
TAVIAN PATREGNANI
12.2021 - 10.2022
All Rounder
Carrefour Contact
03.2020 - 09.2021
Commis Cook
UCPA
04.2019 - 01.2020
Cleaner
UCPA
11.2018 - 03.2019
All Rounder
Family Hotel-restaurant « Hotel Le Regina
07.2012 - 09.2018
Lycee HB De Saussure
Brevet Des Collèges
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