William Ghaseh Khosro
Castle Hill,NSW
Summary
Dynamic leader and entrepreneur with a proven track record in enhancing operational efficiency and customer satisfaction across diverse industries, including Budget Property Improvement and Sydney Life Coaching. Excelled in employee coaching, fostering professional growth, and implementing innovative solutions, resulting in increased efficiency and client empowerment. Skilled in analytical thinking and interpersonal communication, consistently achieving and surpassing goals. Dedicated Maintenance Supervisor offering years of successful team management in maintenance-driven roles. Adept at scheduling facilities maintenance to minimizing downtime and safety hazards. Well-versed in equipment troubleshooting and repair with focus on quality and efficiency.
Overview
22
22
years of professional experience
Work History
Property Maintenance Manager
Self Employed (budget Property Improvement)
07.2002 - Current
- Maintained accurate records of completed tasks, ongoing projects, and upcoming maintenance needs.
- Provided training and mentorship to new hires, fostering a positive work environment that encouraged professional growth.
- Improved property maintenance efficiency by implementing streamlined processes and procedures.
- Established clear communication channels between tenants and maintenance staff, ensuring timely resolution of issues.
- Trained maintenance technicians to apply proper techniques and best practices and comply with safety protocols.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed work schedules to maximize staff utilization and minimize overtime expenses.
- Negotiated with suppliers for bulk discounts on materials, saving on overall repair costs.
- Coordinated with vendors and contractors to ensure high-quality services at competitive prices.
Life Coach
Own Business (Sydney Life Coaching)
06.2021 - 06.2022
- Established strong rapport with clients, fostering trusting and supportive coaching relationships.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Utilized active listening skills to identify underlying client needs and develop targeted strategies accordingly.
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Provided ongoing support to clients as they navigated life transitions or challenges, fostering resilience and adaptability.
- Implemented creative problem-solving techniques with clients to identify innovative solutions for various life obstacles.
- Continuously updated knowledge in the field of life coaching through professional development opportunities including conferences, trainings, and literature reviews.
- Guided clients to overcome limiting beliefs and barriers, resulting in increased self-confidence and personal empowerment.
- Facilitated group workshops on topics such as communication, time management, and stress reduction, promoting overall wellbeing.
- Connected clients with available resources to improve plan success.
- Enhanced client self-awareness by conducting personalized assessments and providing insightful feedback.
- Empowered clients to achieve personal and professional goals through tailored coaching sessions.
- Developed customized action plans for clients, resulting in improved decision-making and goal-setting abilities.
- Collaborated with clients to explore career options, leading to increased job satisfaction and fulfillment.
- Assisted clients in exploring feelings and understanding behaviors.
Limousine Service
Budget Limousine (owner Operator)
09.2018 - 06.2020
- Vacuumed, cleaned and sanitized vehicles between customers.
- Mapped efficient routes with minimal disruption to passengers or schedules.
- Calculated bills, issued receipts and accepted payments.
- Stowed passenger items with care and concern to avoid damage or displeasure with handling.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Operated party vehicles, buses and town cars.
- Maintained an accident-free driving record with thorough pre-trip inspections and adherence to safety regulations.
- Assisted passengers with luggage handling and ensured they were comfortably settled into the limousine before commencing each journey.
- Increased repeat clientele through exceptional communication skills and personalized service offerings.
- Delivered passengers to destinations safely and on time.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Remained calm and poised in emergent situations.
Education
Life Coaching(IARC)
Sydney, NSWCertificate IV - Real Estate
Entry Education
Sydney, NSW02.2023
Associate of Science - Engineering (Pre-Engineering)
Honerastan
Overseas (west Azerbaijan) 01.1989
Skills
Equipment Inspection
Customer Relationship Management
Employee Coaching and Mentoring
Training and Development
Professionalism
Managing Operations and Efficiency
Analytical Thinking
Hiring and Training
Professional and Courteous
Problem Resolution
Positive Attitude
Communication and Interpersonal Skills
Timeline
Life Coach
Own Business (Sydney Life Coaching)
06.2021 - 06.2022
Limousine Service
Budget Limousine (owner Operator)
09.2018 - 06.2020
Property Maintenance Manager
Self Employed (budget Property Improvement)
07.2002 - Current
Life Coaching(IARC)
Certificate IV - Real Estate
Entry Education
Associate of Science - Engineering (Pre-Engineering)
Honerastan
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