William Groth
Greenbank,Australia
Summary
Organized and dependable with a track record of successfully managing multiple priorities with a positive attitude. Natural leader who has worked both in Australia and abroad. Proven experience. Hospitality Professional and all rounder. Experienced and knowledgeable. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
FOOD AND BEVERAGE SUPERVISOR
Voyages Indigenous Tourism Australia - Northern Territory
05.2023 - Current
- As Food and Beverage Supervisor at Ayers Rock Resort, I worked in both ‘Desert Gardens Resort’ and ‘Sails in the Desert Resort’
- I was responsible for day to day Operations of the Resort’s main Restaurant (Ilkari), Foyer Bar (Walpa), Function Rooms and Poolside Bar (Pira) and Bistro (Mangata).
Travel
03.2022 - 05.2023
I was living in the USA during this time
SENIOR EVENTS SUPERVISOR
GALLERY OF MODERN ART/QUEENSLAND ART GALLERY
02.2020 - 03.2022
- As Senior Events Supervisor at GOMA I was responsible for the planning, setting up and overall management of all events held at GOMA
- This included Exhibition Launches, large scale dinners, corporate cocktail events, weddings, in house promotional functions as well as VIP dinners and functions that included dignitaries, members of parliament and other high profile guests.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
BAR AND GAMING ATTENDANT
THE SPORTSMAN HOTEL
03.2002 - 03.2022
- I have been working at the Sportsman Hotel on and off since 2002
- Duties included Senior Bar Attendant, Gaming Attendant, cellar duties, and special events at the hotel and within the community.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Built and established positive relationships with patrons, team members and supervisors.
HOTEL DUTY MANAGER
COLOMBIAN HOTEL
03.2003 - 03.2019
- Working initially as a bar attendant then managing this busy inner-city pub with a large public bar, gaming lounge and popular cocktail bar
- Led a team of up to 15 people
- Cash handling, daily requisitioning and banking
- General day to day venue management
- Maintaining staff training, management, motivation and discipline
- Strong customer and community focus
- The venue hosted many special events that attracted a large and diverse crowd
- Worked during extremely busy times such as the annual Mardi Gras
- Worked closely with community leaders, organisations and the local police.
BAR OWNER
WOOF BERLIN
10.2016 - 09.2018
- All round duties including: Cash management, Duty rosters, Cellar Duties, Crowd Control, Tending the Bar
- Strong Customer focus (the bar attracts a large local, national and international clientele)
- Helped organise and participated in many annual community events, including the Berlin Pride Festival
- I designed the WOOF Berlin logo, which has become a popular photo opportunity for visitors to Berlin, and is associated with the Bar internationally.
OFFICE SERVICES MANAGER
ROYAL NATIONAL THEATRE
11.2008 - 09.2016
- Responsible for the Office Services Department at the National Theatre, London
- As Office Services Manager, I was responsible for the organisation and management of a small department offering a range of support at the Theatre
- This included mail distribution, stationary supply, photocopying, office furniture and secured shredding services
- I was also responsible for receiving, checking and approving all invoices relating to Office Services supplies, as well as maintaining the department's budget.
CATERING SUPERVISOR
Royal National Theatre
11.2008 - 09.2016
- Led a working team of up to 20 people per service period
- Responsible for running, managing and maintaining all catering areas within the National
- Facilitated communication between staff and Management
- Worked with Managers from all departments
- FOH customer relations and management
- I was also the manager of the Royal VIP room at the National and waited upon many people including Her late Majesty often and his Majesty King Charles
BUILDING OPERATIONS ASSISTANT
Royal National Theatre
09.2014 - 01.2015
- I was part of the NT Future Redevelopment team at the National Theatre
- My role included working closely with companies such as Lend Lease and Rise
- I assisted both the Building Operations Manager and Building Facilities and Compliance Officer
- My role was primarily involved in the handover of new areas within the National's public realm, such as new retail spaces and gardens, making them ready and safe for opening to the public
- I also assisted with the planting and installation of the new terrace gardens.
SENIOR BEVERAGE SUPERVISOR
QUEENSLAND PERFORMING ARTS CENTRE
05.2007 - 09.2008
- Responsible for the maintenance and management of 7 foyer bars
- Managed and led a large team of staff members
- Maintained staff discipline
- Worked closely with the Hospitality Director, as well as both the Customer Services Manager and the Bars and Restaurant Manager
- Worked closely with the Cafes Manager and Supervisor and staff, working together to create a seamless experience for our Patrons
- Interviewed, trained and supervised new members of staff
- Responsible for staff wage costing and budgeting
- Responsible for reaching monthly budget targets and reporting on operations weekly
- Working with Customer Services to promote and advertise the venue, through special events and promotions
- Maintained a strong presence FOH during service periods to help and assist both the team and our patrons
- A part of a wider team that provided exceptional experiences at this premier cultural centre.
Education
BACHELOR OF ARTS in LANDSCAPE ARCHITECTURE -
KINGSTON UNIVERSITY
London, United Kingdom2014
BACHELOR OF TOWN PLANNING -
University of New South Wales
Sydney, NSWSENIOR CERTIFICATE & OP LEVEL CERTIFICATE -
Bundamba State High School
Brisbane, QLD01.1994
Skills
- Responsible Conduct of Gambling (Nationally accredited) TCP Training Pty Ltd (NSW)
- Responsible Service of Alcohol (Nationally accredited) RSA Express Pty Ltd (NSW)
- Award for Personal License Holders (Level 2) British Institute Inn keeping Awarding Body (UK)
- Level 2 Award in Food Safety in Catering Chartered Institute of Environmental Health (UK)
- Level 1 Award in Food Safety Awareness High Speed Training (UK)
- Banquet operations
- Staff Leadership
- Food and Beverage Service
Eligibility
Yes
Timeline
FOOD AND BEVERAGE SUPERVISOR
Voyages Indigenous Tourism Australia - Northern Territory
05.2023 - Current
Travel
03.2022 - 05.2023
SENIOR EVENTS SUPERVISOR
GALLERY OF MODERN ART/QUEENSLAND ART GALLERY
02.2020 - 03.2022
BAR OWNER
WOOF BERLIN
10.2016 - 09.2018
BUILDING OPERATIONS ASSISTANT
Royal National Theatre
09.2014 - 01.2015
OFFICE SERVICES MANAGER
ROYAL NATIONAL THEATRE
11.2008 - 09.2016
CATERING SUPERVISOR
Royal National Theatre
11.2008 - 09.2016
SENIOR BEVERAGE SUPERVISOR
QUEENSLAND PERFORMING ARTS CENTRE
05.2007 - 09.2008
HOTEL DUTY MANAGER
COLOMBIAN HOTEL
03.2003 - 03.2019
BAR AND GAMING ATTENDANT
THE SPORTSMAN HOTEL
03.2002 - 03.2022
BACHELOR OF ARTS in LANDSCAPE ARCHITECTURE -
KINGSTON UNIVERSITY
BACHELOR OF TOWN PLANNING -
University of New South Wales
SENIOR CERTIFICATE & OP LEVEL CERTIFICATE -
Bundamba State High School
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