William Hampton
Veteran,QLD
Summary
Proficient Technical Specialist with 35 years of experience in managing, maintaining, and diagnosing complex electrical and mechanical systems. Adept in computer systems, software, and technology, with strong problem-solving and analytical skills. Detail-oriented and dedicated to continuous improvement, leveraging advanced tech skills to enhance operational efficiency.
Overview
37
37
years of professional experience
Work History
Technical Communications Consultant
Ridmar Data Services
Veteran, QLD
04.2023 - Current
- My expertise in complex radio communication systems has made me a key asset to the company, leading to my rehire due to the rarity of my skill set on a national level. In this role, I deliver reliable solutions for complex operational requirements, develop and maintain technical documents for the Queensland State Government, and collaborate with cross-functional teams on critical projects. I also provide technical training and strategic guidance on best practices.
ANZ Subscriber Services Technical Specialist
Motorola Solutions
Murarrie, QLD
01.2017 - 12.2022
- As the ANZ SME for Motorola P25 two-way radio equipment and supporting software platforms, I provided specialized technical solutions and guidance for Subscriber operations nationwide. I enhanced team knowledge and output through targeted training and knowledge transfer sessions. I led the national standardization of regression testing and fleet management platforms, and coordinated Subscriber defect resolution, including business impact analysis to ensure continuous business continuity.
QLD GWN Technical Specialist
Motorola Solutions
Murarrie, QLD
01.2014 - 12.2016
- As a Technical Specialist, I managed the Queensland Government Wireless Network P25 trunked radio subscriber fleet, including Codeplug development, testing, and deployment for Queensland Police, Ambulance and Fire Public Safety Agencies. I developed a "Fleetmap" to manage the radio fleet and network databases with an overarching QA process. Additionally, I provided Tier 3 technical support to local teams and subcontractors, and offered customer service and technical advice to new and prospective clients, helping to develop tailored radio communication solutions.
Electronics Technician
Royal Australian Navy
Sydney, NSW
01.1988 - 06.2011
- Retired Chief Petty Officer (AASM, ASM, AOSM, ICAT, IRAQ, AFGHANISTAN, INTERFET, BOUGAINVILLE, SOMAILIA)
Education
Diploma of Business - Frontline Management
RAN Leadership School
HMAS Creswell04.2007
Diploma of Government - Management
RAN Leadership School
HMAS Creswell04.2007
Associate Diploma of Engineering - Electronic Systems Maintenance
TAFE
Ultimo, NSW09.1999
Skills
- APCO-25 Communication System Specialist (radio side)
- Marine Electronic Systems (navigation, electronic warfare and ship control)
- Maintenance and Personnel Management
- Job Specific Software Platforms
- Advanced computer and MS Office Skills
- High Communication Skills
- Customer Focused Providing a High Level of Service
Timeline
Technical Communications Consultant
Ridmar Data Services
04.2023 - Current
ANZ Subscriber Services Technical Specialist
Motorola Solutions
01.2017 - 12.2022
QLD GWN Technical Specialist
Motorola Solutions
01.2014 - 12.2016
Electronics Technician
Royal Australian Navy
01.1988 - 06.2011
Diploma of Business - Frontline Management
RAN Leadership School
Diploma of Government - Management
RAN Leadership School
Associate Diploma of Engineering - Electronic Systems Maintenance
TAFE
Similar Profiles
Francisco Javier Chavero, Jr.Francisco Javier Chavero, Jr.
Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.Environmental Program Manager (EPM) at Amazon Web Services (AWS), Amazon Data Services, Inc.
Madhushree GMadhushree G
Process Associate at Bread Financial Services (All data card services)Process Associate at Bread Financial Services (All data card services)
Mikal AlcalaMikal Alcala
Operations Manager at Sharecare Health Data ServicesOperations Manager at Sharecare Health Data Services