William Hendry
Brisbane,QLD
Summary
Adept at leveraging skills in customer engagement and staff management, I significantly enhanced team productivity and customer satisfaction at Burgerfuel. My background includes mastering time management and problem-solving, leading to optimized profits and high-quality service. With a proven track record in both leadership and teamwork, I excel in fast-paced environments, always prioritizing excellence.
Overview
9
9
years of professional experience
Work History
Building Laborer
JCDM Building
Christchurch, New Zealand
11.2024 - 12.2024
- Operated power tools such as saws, drills, sanders, grinders, and nail guns.
- Removed debris from construction sites using shovels and wheelbarrows.
- Worked effectively in team environments to make the workplace more productive.
Restaurant Manager/2IC Manager
Burgerfuel
Christchurch, New Zealand
07.2017 - 12.2024
- I started from the bottom. From crew, shift manager and 2IC, where I have been for over two years now.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Optimized profits by controlling food, beverage and labor costs.
- Worked effectively in team environments to make the workplace more productive.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Helped create an epic workplace culture, with our shop winning the Cleanest Store award at the Burgefuel Awards. We were also nominated for best customer service and best in people and culture out of 61 other stores.
Food Service Worker
Kirwee Pub
Christchurch, New Zealand
12.2015 - 07.2017
- My first job when I was young was working and serving customers in a fish and chip shop in a pub.
- Maintained safe food handling practices to prevent germ spread.
- Greeted customers upon arrival in the dining area.
- Made meals in accordance with company standards and requirements.
Education
High School Diploma -
ST Thomas of Canterbury Collage
Christchurch12-2017
Skills
- Customer engagement
- Time Management
- Problem solving
- Teamwork
- Customer service
- Staff management
Timeline
Building Laborer
JCDM Building
11.2024 - 12.2024
Restaurant Manager/2IC Manager
Burgerfuel
07.2017 - 12.2024
Food Service Worker
Kirwee Pub
12.2015 - 07.2017
High School Diploma -
ST Thomas of Canterbury Collage
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