William Hoang Le
Punchbowl
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Supervisor offering 5 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Housekeeping Manager
Work Mantra
03.2024 - 02.2025
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Communicated repair needs to maintenance staff.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Improved overall cleanliness scores with thorough inspections and prompt corrective actions as needed.
- Completed schedules, shift reports, and other business documentation.
Housekeeping 2IC Supervisor
Rydges Parramatta
03.2020 - 03.2024
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping 2IC Supervisor
Travelodge Bankstown (Silk)
11.2019 - 03.2020
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping 2IC Supervisor
Travelodge Bankstown (AHS Hospitality)
12.2018 - 11.2019
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Housekeeping
Medina Macquarie (AHS Hospitality)
07.2017 - 12.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Education
Certificate III - Information Technology
Ultimo Tafe
2016
Certificate IV - Information Technology
Ultimo Tafe
2016
Skills
- Proper Equipment Usage
- Daily Facility Operations
- Training and mentoring
- Customer Relationship Management
- Employee Evaluation
- Improvement Plans
- Payroll Administration
- Invoice Processing
- Task Prioritization
Reference
Mrs Keshni Raj
Housekeeping Manager
Keshni,raj@evt.com
0433 605 365
Mrs Karen CLarke
Receptionist Manager
karen_clarke@evt.com
0415 380 816
Timeline
Housekeeping Manager
Work Mantra
03.2024 - 02.2025
Housekeeping 2IC Supervisor
Rydges Parramatta
03.2020 - 03.2024
Housekeeping 2IC Supervisor
Travelodge Bankstown (Silk)
11.2019 - 03.2020
Housekeeping 2IC Supervisor
Travelodge Bankstown (AHS Hospitality)
12.2018 - 11.2019
Housekeeping
Medina Macquarie (AHS Hospitality)
07.2017 - 12.2018
Certificate IV - Information Technology
Ultimo Tafe
Certificate III - Information Technology
Ultimo Tafe
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