- Aviation with a focus on completing recreational pilots certificate
- Motorsports with a focus on both photography and videography
- Photography with a focus on completing photography course I also have both Aviation and Motorsports photography accounts
- Refereeing Rugby Leauge
William Jackson
East Toowoomba
Summary
Customer service professional with a blend of aviation and retail experience, adept at team collaboration and effective communication. Demonstrates strong skills in stock management and customer interactions, supported by a background in aviation services and sports coaching. Passionate about engaging with customers and fostering a positive environment, with aspirations to further develop expertise in customer-facing roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
Coles Group
12.2024 - Current
- As a Store Team Member at Coles, I play a key role in delivering exceptional customer service while supporting the daily operations of the store
- I am responsible for assisting customers, managing stock, and ensuring the store is clean and well-presented, I am an essential part of the team ensuring that Coles remains a trusted and welcoming place for our customers
Bartender
Tailgate Sports Bar
08.2024 - 10.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upheld strict regulations for safe alcohol service and food safety.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Referee Coach
Toowoomba Rugby League
02.2024 - Current
- Being a referee coach for Rugby League involves, mentoring, giving feedback and game assessments for younger referees in line with the National Rugby League guidelines to ensure match officials can be as prepared as possible for games
Overnight Stocker
Total Tools
02.2024 - 06.2024
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Maintained neat, organized stockroom free of hazards.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Demonstrated adaptability in performing additional duties beyond standard stocking assignments when necessary, such as assisting with floor resets or special projects.
- Kept work areas neat, clean and free from debris.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Freelance Photographer
Seq Aircraft Photography
01.2023 - Current
Ramp Agent
Oceania Aviation Services Ground Handling
02.2023 - 02.2024
- Being a Ramp Agent involves many different roles including operating equipment
- It also involves teamwork and communication in order to ensure flights get turned around on time
Fast Food Team Member
Yum! KFC Australia Holdings II LLC
05.2021 - 05.2023
- Working at KFC involved Stock and Storeroom management, Serving customers and communicating with fellow team members to ensure that meals were made in a prompt manner and to the satisfaction of the customer
Education
Toowoomba Anglican School
01.2022
Skills
- Team Management
- Communication
- Stock Management
- Airlines
- Customer Service
- Cash handling
- Photography
- Calm under pressure
Certification
- Responsible Service Of Alcohol
- Class C Open Drivers Licence
- Working With Children Check
- NDIS Worker Screening
Interests
Timeline
Customer Service Assistant
Coles Group
12.2024 - Current
Bartender
Tailgate Sports Bar
08.2024 - 10.2024
Referee Coach
Toowoomba Rugby League
02.2024 - Current
Overnight Stocker
Total Tools
02.2024 - 06.2024
Ramp Agent
Oceania Aviation Services Ground Handling
02.2023 - 02.2024
Freelance Photographer
Seq Aircraft Photography
01.2023 - Current
Fast Food Team Member
Yum! KFC Australia Holdings II LLC
05.2021 - 05.2023
- Responsible Service Of Alcohol
- Class C Open Drivers Licence
- Working With Children Check
- NDIS Worker Screening
Toowoomba Anglican School
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