William James Baker
Manly Vale
Summary
A hard working individual, who is always up for a challenge. Works well under pressure, has a great personality and is very approachable. A good team player, an excellent time keeper with a positive "can do" attitude. Good communication skills and great with customers to provide excellent service.
Overview
15
15
years of professional experience
Work History
TSM (Duty Manager)
Marks & Spencer
10.2018 - 11.2024
- Unloading delivery vehicles
- Checking stock to delivery sheets & sorting stock into departments
- Completing all legal documents are up to date & legal to trade
- Assisting customers' with queries, complaints and collections from store
- Ensuring the shop floor is restocked and keeping with M&S high standards
- Organising my team of 5 - 10 people with duties of the day
- Store first aider
- Checking & monitoring store's KPI's & ensuring we meeting our targets & customer satisfaction
Transport Controller
Simply Couriers
10.2019 - 04.2020
- Receiving & despatching deliveries
- Dealing with client calls and emails for orders
- Quoting clients for delivery or collection of orders
- Arranging transport to pick up orders or deliver orders
- Ensuring drivers have all correct paperwork necessary for collections or deliveries
- Preparing and printing AWB's for clients ready for export
Customer/ Key Accounts Advisor
Olympex Global
04.2019 - 10.2019
- Dealing with phone calls
- Create AWB's
- Quotes
- Arrange collections and time critical deliveries in the U.K and worldwide
- Handling 'one off' special jobs from putting together prices to arranging transportation
- Doing On board courier for 'one off' special jobs to ensure goods got to the destination on time
- Chasing agents for updates
- Chasing clients for commercial invoices for good going outside the EU
- Reporting customer complaints
Livestock Operations
Davies Turner
04.2018 - 07.2018
- Taking orders and preparing shipments to send to our suppliers
- Invoicing clients and checking for dutiable items
- Creating the CVED and preparing paperwork for customs
- Collecting documentation from the airlines and preparing health certificates for the animal health department
- Preparing and collecting the release notes from the airlines
- Collecting livestock from animal health
- Preparing livestock for their owners / arranging delivery to owners
Customer Service Advisor
WorldNet International
09.2016 - 04.2018
- Dealing with phone calls
- Create AWB's
- Quotes
- Arrange collections and time critical deliveries in the U.K and worldwide
- Handling 'one off' special jobs from putting together prices to arranging transportation
- On board courier for 'one off' special jobs to ensure goods got to the destination on time
- Chasing agents for updates
- Chasing clients for commercial invoices for good going outside the EU
- Reporting customer complaints
- Promoted to supervisor of the department - helping my colleagues, ensure the department ran smoothly on a day to day basis
Junior Administrator
The British Shop
03.2016 - 09.2016
- Answer phone calls
- Create AWB's
- Quoting customers using cubic meters & cubic feet
- Chasing POD's from agents
- Preparing the necessary paperwork for Air Export & Import & Minor Sea Export & Import
- Preparing customs invoices using information passed over from clients & any other documents required for the commercial invoice
- Advising clients of delays or problems
- Invoicing and receiving payment
- Dealing with complaints or queries
Customer Advisor
Crossflight Ltd
07.2015 - 01.2016
- Answer phone calls and replying to emails
- Pricing special deliveries
- Tracking shipments and chasing for updates where necessary
- Answering any queries or complaints
Cast member
Disney Cruise Line
11.2014 - 01.2015
- Waiter
- Barman
- Ensuring the customers were always satisfied by giving top class service at all times
Team Leader & Duty Manager
Sainsbury's
04.2010 - 11.2014
- Computerised till operation
- Baker
- KPI'S
- Food hygiene certificate
- Manager a team of 5 - 10 people
Education
VRQ level 1 - Professional Cookery
Uxbridge College
06.2011
First Diploma - Animal Management
Berkshire College of Agriculture
06.2010
GCSE qualifications -
Redroofs Theatre School
08.2009
GCSE qualifications -
Claire's Court School
08.2007
Skills
- Good listening & communication skills
- Confident
- Outgoing
- Team player
- Good customer service skills
- ICT: Microsoft Office
- Full UK Driving License
- First Aid in the workplace qualification
Personal Information
Date of Birth: 02/13/92
Pastimes
- Supporting Chelsea Football Club
- DJ part time for family & friends
- Singing at open mic nights
- Spending time with family & friends
- Was in Harry Potter films as an Extra
Timeline
Transport Controller
Simply Couriers
10.2019 - 04.2020
Customer/ Key Accounts Advisor
Olympex Global
04.2019 - 10.2019
TSM (Duty Manager)
Marks & Spencer
10.2018 - 11.2024
Livestock Operations
Davies Turner
04.2018 - 07.2018
Customer Service Advisor
WorldNet International
09.2016 - 04.2018
Junior Administrator
The British Shop
03.2016 - 09.2016
Customer Advisor
Crossflight Ltd
07.2015 - 01.2016
Cast member
Disney Cruise Line
11.2014 - 01.2015
Team Leader & Duty Manager
Sainsbury's
04.2010 - 11.2014
First Diploma - Animal Management
Berkshire College of Agriculture
GCSE qualifications -
Redroofs Theatre School
GCSE qualifications -
Claire's Court School
VRQ level 1 - Professional Cookery
Uxbridge College
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