Summary
Overview
Work History
Skills
Languages
References
Timeline
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William Keltner

William Keltner

East Brisbane ,QLD

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Duty Manager

Alliance Hotel
07.2024 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Trained employees in essential job functions.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.

Restaurant/Assistant Functions Manager

Salt House-Cairns QLD
01.2021 - 01.2023
  • Ensured compliance with all food safety regulations and sanitation standards
  • Supervised and trained staff in customer service, food handling, and safety protocols
  • Developed strategies for improved operational efficiency and customer satisfaction
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests
  • Adhered to all health department regulations regarding food storage and preparation
  • Inspected dining room area regularly for cleanliness and adherence to safety standards
  • Effectively communicated with our functions manager to ensure all functions go smoothly
  • Organized and maintained records of financial transactions, such as accounts payable, accounts receivable, payrolls and other related documents
  • Ensured compliance with applicable laws and regulations concerning maritime activities
  • Provided support in handling passenger complaints or issues regarding their voyage experience
  • Coordinated with various departments to ensure a safe and secure environment.

Senior Purser

Reef Trips Tours- Cairns, QLD
01.2019 - 01.2020
  • Collected room deposits, fees, and payments.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Fostered safe lodging environment with reliable and effective security services.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.

Hotel Concierge

Elite Concierge
10.2017 - 01.2019
  • Facilitated and coordinated transportation services for guests.
  • Created welcoming and comfortable environment for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Greeted guests upon arrival by providing warm welcome.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.

Skills

  • Task Delegation
  • Operations Management
  • Recruiting and Interviewing
  • Sales Monitoring
  • Employee Scheduling
  • Employee Performance Evaluations
  • Product and Service Knowledge
  • Staff Supervision
  • Orientation and Training
  • Staff Management
  • Relationship Building
  • Time Management
  • Work Planning and Organization

Languages

English

References

  • Joanne Turner, +61 0477003006, events@salthouse.com.au
  • Jay Berghofer, +61 0404527612, jay@salthouse.com.au

Timeline

Duty Manager

Alliance Hotel
07.2024 - Current

Restaurant/Assistant Functions Manager

Salt House-Cairns QLD
01.2021 - 01.2023

Senior Purser

Reef Trips Tours- Cairns, QLD
01.2019 - 01.2020

Hotel Concierge

Elite Concierge
10.2017 - 01.2019

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William Keltner