William Kevin

Lexus Australia

• Developed a user-friendly online platform for Lexus customers to book online service appointments conveniently in all Lexus dealer.
• Collaborated with cross-functional teams to establish and document business processes and system requirements.
• Implemented backend functionality to synchronize service bookings with dealership schedules, ensuring accurate appointment availability.
• Integrated secure payment gateways to facilitate online transactions for service bookings.
• Led the implementation of Sitecore CMS headless architecture for Lexus Full Service lease calculator, ensuring seamless integration with various frontend channels while maintaining centralized content management capabilities.
• Integrated third-party financial services APIs to enable accurate lease calculations based on user input and current market rates.

Toyota Australia

• Participated on the design and implementation of "Toyota Kit", a comprehensive design system aimed at unifying the digital experience across all channels for Toyota Australia.
• Developed a modular and scalable component library for Toyota Kit within Figma or Sketch, ensuring consistency and efficiency in design workflows across different teams and projects.
• Worked together with different functional teams including designers, developers, product managers, and stakeholders to define design principles, components, and patterns for Toyota Kit.
• Conducted regular design reviews and feedback sessions to ensure alignment with Toyota's brand identity.
• Implemented continuous integration and version control processes to facilitate collaboration and versioning of design assets within Toyota Kit.
• Managed to launched couple of new component in Toyota Kit, empowering teams to deliver consistent, work more efficiently through high-quality digital experiences for Toyota customers across all channels.

BUPA Aged Care

• Acted as a scrum master, business analysis, iteration manager, QA and engagement lead during the project.
• Spearheaded the migration and the discovery process of BUPA Aged Care's website content to Contentful CMS
• Implemented custom content models and structured content within Contentful to accommodate diverse types of information relevant to aged care services.
• Integrated third-party APIs and services, such as appointment booking systems and virtual tour platforms, to enrich the website's functionality.
• Developed and implemented frontend enhancements for the BUPA Aged Care website, focusing on improving user experience, accessibility, and mobile responsiveness.
• Provided training and support to content editors and administrators on how to effectively use Contentful CMS to manage and publish website content.

Australia Post

• Work together with different project manager to deliver the development and implementation of "Fusion"; a self-service application aimed at streamlining Australia Post staff workflows and enhancing operational efficiency.
• Conducted extensive stakeholder interviews and user research to understand the pain points and requirements of Australia Post staff.
• Assessed the back-end technology of Australia post legacy system and leveraged the existing system to be able to integrate with the proposed architecture plan.
• Iterated the migration of each application in test branch of Australia post office to Fusion application in 2.5 sprints cut off.

Deep Blue Company (Digital Conveyancing)

• Helped and served as a consultant for the team to understand Agile and iterate their feature delivery, especially around "multi-offer".
• Led 2 Business analysts in document client requirements and implementing all part of product lifecycle, serving as the liaison between clients and team to ensure alignment with goals
• Managed to speed up the process of feature delivery by 40%, which led to better customer experience and outcomes for the business.
• Developed features such as document e-signatures, progress tracking dashboards, and automated notifications to streamline communication and transparency throughout the conveyancing process.
• Integrated and mapped many different CRM with its API from various Real Estate company to have one streamed channel of applications.
• Collaborated with legal experts and real estate agents (REA) to ensure compliance with local laws and regulations governing property transactions.

Card.Gift

• Enhanced the card.gift current website by uplifting their current designs and functionality on their digital platform, catering for both corporate clients and individual customers by using Shopify
• Worked together with UX/UI designers to create intuitive and visually appealing interfaces that simplify the card network buying and accepting the card experience.
• Implemented a responsive web design approach to ensure accessibility across desktop and mobile devices.
• Integrated with third-party gift card suppliers and merchants to expand the range of available gift card options and offer exclusive partnerships and promotions to customers.
• Mapped and developed legacy of backend systems to the new architecture to support the management of gift card inventory, sales, and customer data through confluence and JIRA

Tango Energy

• Implemented of energy selector feature; electricity and gas for prospective Tango's customer across Australia
• Documented stories, epics and tasks, including acceptance criteria.
• Communicated dependencies, issues or risks and plan to resolve throughout project delivery.
• Participating in all agile ceremonies such as Sprint Planning, Daily Scrum, Sprint Review & Sprint retrospective meetings

• Worked closely with product owner and stakeholders to identify clients' core business and customer needs of developing various Origin LPG products features into 'myAccount'
• Analysing and understanding LPG across Australia on their internal processes (BAU) and how they can be shaped to improve the customer experience and growth through digital channels
• Collaborating with project team, business user groups, technical systems groups to improve processes and system enhancements that supported LPG business unit requirements
• Evaluated the integration process from two different CRMs (SAP & SF) for Origin's customer
• Lead and facilitate in Scrum/Agile ceremonies ensuring that developers had proper and up-to-date information from business units regarding the course of development process
• Managed the release plan and dependencies for the LPG digital transformation with delivery manager and stakeholders.

• Working and communicating with Tabcorp product manager, stakeholders and vendors to document business requirements for Tabcorp risk & compliance, especially in Anti-Money Laundering (AML) project
• Acting as a central reference and information source, providing guidance and assistance in the project decision making process
• Responsible for gathering, analysing, prioritising and documenting business requirements
• Created process flow such as sequence diagrams to depict the interfacing systems of TAB1 & TAB2 and the data flow for the integration of the betting system and the provider systems
• Managing IT deliverables and prioritize the requirements based on the project release timeline
• Contributing to project planning, budgeting, and overall strategy.

• Acting as scrum master utilising agile methodologies (scrum/SAFe), principles and techniques to manage the Software Development Life Cycle (SDLC) of the portal and quotation streams
• Translating stakeholder requirements such as business requirement specifications (BRS), use cases, workflows / processes UI/UX experience, into user stories and detailed design documents
• Managing IT deliverables and prioritize the requirements based on the project release timeline
• Organised the requirements into multiple user stories in JIRA and maintained the workflow in JIRA
• Draft and maintained business requirements through confluence and align them with functional and technical requirements

• Take responsibility for deploying functional solutions for the 'Session Register' projects, such as creating, adopting and implementing system test plans, which ensure acceptable quality and integrity of the system;
• Organised and drive the workshops with business stakeholders to gather and document the requirements
• Documented as is and to be processes to highlight the improvements brought in as part of the project
• Formulated user-stories and use cases
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.

• Designed, developed, implemented, and maintained web development to support new product concepts on embedded systems
• Worked closely with UX/UI designers to translate complex designs into functional web pages without compromising aesthetics or usability.
• Utilised a variety of markup languages to write web pages and front-end language such as Javascript, HTML and CSS.
• Maintained consistency in branding across multiple platforms by developing reusable UI components.
• Resolved front-end bugs promptly, ensuring optimal website performance at all times.

• Conducted competitive analysis to identify UX/UI trends, incorporating best practices into product designs.
• Collaborated with cross-functional teams to ensure cohesive design solutions aligned with business goals and user needs.
• Design graphic user interface elements, like menus, tabs, widgets, and graphic collaterals for printing and social media for retail company such as TOPMAN, TOPSHOP, DKNY, Forever New, and Osh Kosh B'Gosh