Overview
Work History
Education
Skills
Timeline
Generic

William Kirkman

Bentleigh

Overview

7
7
years of professional experience

Work History

Assistant Restaurant Manager

McDonald's South Oakleigh
03.2025 - Current
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.

Department Manager

McDonald's Heatherton
03.2023 - 03.2025
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Shift Supervisor

McDonald's South Oakleigh
11.2021 - 02.2023
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Barista

Eten Cafe GESAC
11.2021 - 06.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Crew Coach

McDonald's South Oakleigh
11.2020 - 11.2021
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Mentored junior employees to improve performance, food safety, and customer service.

Crew Member

McDonald's South Oakleigh
10.2018 - 11.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

High School Diploma -

Salesiasn College Chadstone
Melbourne, VIC
10-2021

Certificate III - Tourism

Holmesglen Institute of TAFE
Melbourne, VIC
10-2021

Skills

  • Shift management
  • Food safety compliance
  • Employee scheduling
  • Staff training and development
  • Restaurant operations
  • Training and mentoring
  • Inventory control
  • Performance improvement
  • Customer service
  • Problem-solving
  • Team leadership

Timeline

Assistant Restaurant Manager

McDonald's South Oakleigh
03.2025 - Current

Department Manager

McDonald's Heatherton
03.2023 - 03.2025

Shift Supervisor

McDonald's South Oakleigh
11.2021 - 02.2023

Barista

Eten Cafe GESAC
11.2021 - 06.2022

Crew Coach

McDonald's South Oakleigh
11.2020 - 11.2021

Crew Member

McDonald's South Oakleigh
10.2018 - 11.2020

High School Diploma -

Salesiasn College Chadstone

Certificate III - Tourism

Holmesglen Institute of TAFE

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William Kirkman