William Kirkman
Bentleigh
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
McDonald's South Oakleigh
03.2025 - Current
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
Department Manager
McDonald's Heatherton
03.2023 - 03.2025
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Shift Supervisor
McDonald's South Oakleigh
11.2021 - 02.2023
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Barista
Eten Cafe GESAC
11.2021 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Crew Coach
McDonald's South Oakleigh
11.2020 - 11.2021
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
Crew Member
McDonald's South Oakleigh
10.2018 - 11.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
Salesiasn College Chadstone
Melbourne, VIC10-2021
Certificate III - Tourism
Holmesglen Institute of TAFE
Melbourne, VIC10-2021
Skills
- Shift management
- Food safety compliance
- Employee scheduling
- Staff training and development
- Restaurant operations
- Training and mentoring
- Inventory control
- Performance improvement
- Customer service
- Problem-solving
- Team leadership
Timeline
Assistant Restaurant Manager
McDonald's South Oakleigh
03.2025 - Current
Department Manager
McDonald's Heatherton
03.2023 - 03.2025
Shift Supervisor
McDonald's South Oakleigh
11.2021 - 02.2023
Barista
Eten Cafe GESAC
11.2021 - 06.2022
Crew Coach
McDonald's South Oakleigh
11.2020 - 11.2021
Crew Member
McDonald's South Oakleigh
10.2018 - 11.2020
High School Diploma -
Salesiasn College Chadstone
Certificate III - Tourism
Holmesglen Institute of TAFE