William Lane
Brisbane,QLD
Summary
I am highly confident, energized and goal driven.
I love interacting with people as you can learn so much from a simple conversation.
I can work effectively autonomously, and as part of team, I am flexible and willing to work the required hours to achieve expected outcomes. I am structured and follow the rules and I am well-groomed. I also have completed an RSA course as of the 3rd of June 2022
Overview
2
2
years of professional experience
1
1
Certification
Work History
Laborer
Real Christmas Trees
Ashgrove, QLD
11.2023 - 01.2024
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Used variety of hand and power tools to complete tasks.
Delivery Driver
Pizza Hut
Everton Park, QLD
02.2023 - 08.2023
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Processed payments by accepting cash, checks and credit and debit card payments.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Enhanced company's image by complying with uniform and appearance standards to contribute to atmosphere of teamwork and professionalism.
- Anticipated customers' questions and complaints and skillfully handled concerns.
Crew Member
McDonalds Newmarket II
Newmarket, QLD
08.2021 - 01.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Worked front counter, drive-thru and other areas.
Education
Bachelor of Business Management - International Business And Innovation
University of Queensland
Saint Lucia, QLD11-2027
Queensland Certificate of Education -
Marist College Ashgrove
Ashgrove11-2023
Skills
- Customer Experience
- Customer Inquiries
- POS Inventory System Operation
- Store Presentation
- Consultative Sales Approach
- Liquor Regulations and Compliance
Affiliations
2018 -2019 - Helping deliver meals on wheels with Grandmother
2019 - Captain of U14’s Easts Rugby Union Side - Sydney
2020-22 - Chosen to represent Marist College in Model United Nations
Accomplishments
- 2022 - Selected as a UQ Young Changemaker
Certification
- 2022 - Responsible Service of Alcohol Certificate
Timeline
Laborer
Real Christmas Trees
11.2023 - 01.2024
Delivery Driver
Pizza Hut
02.2023 - 08.2023
Crew Member
McDonalds Newmarket II
08.2021 - 01.2023
Bachelor of Business Management - International Business And Innovation
University of Queensland
Queensland Certificate of Education -
Marist College Ashgrove
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