- Playing Sports - Football (AFL)
- Music - Drums, Guitar & Keyboard
- I like trying new recipes and food trends
- Team Sports - Carlton FC Member
- Gym Workouts
- Car Enthusiast
- Family & Friends
- Camping & Fishing
- Movies
William Lawrence
Melbourne
Summary
Dynamic and dedicated employee with a strong work ethic and exceptional customer service skills, honed at Wangaratta RSL. Proven ability to thrive in high-pressure environments while enhancing guest satisfaction. Adept at multitasking and maintaining organisation, contributing to a positive team atmosphere and ensuring seamless operations during peak times.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in a hospitality based role.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Wangaratta RSL
03.2024 - 08.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently assisted opening or closing the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Started as kitchen hand before being promoted to FOH - ensured that all dishes were cleaned to commercial standards
- Worked under pressure and with attention to detail
- Ensured compliance with Work Health & Safety protocols.
Kitchen Hand
Moyhu Hotel
02.2022 - 03.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
Certificate of Education - Year 12
Galen Catholic College
Wangaratta, VIC10-2024
Cert IV Sports & Recreation
Galen Catholic College
Wangaratta, VIC10-2024
Responsible Service of Alcohol
Victorian Gaming Commission & Licensing Register
Melbourne, VIC05-2024
Certificate III Music Performance
Galen Catholic College
Wangaratta, VIC10-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Multitasking and organization
- Professional appearance
- Attention to detail
- First aid training
- Seating arrangements
- Advanced math skills
- Table setting expertise
Accomplishments
- Maintained excellent customer service throughout high volume events throughout the year.
Interests
Timeline
Front of House Employee
Wangaratta RSL
03.2024 - 08.2025
Kitchen Hand
Moyhu Hotel
02.2022 - 03.2024
Certificate of Education - Year 12
Galen Catholic College
Cert IV Sports & Recreation
Galen Catholic College
Responsible Service of Alcohol
Victorian Gaming Commission & Licensing Register
Certificate III Music Performance
Galen Catholic College
Similar Profiles
Stacey StampStacey Stamp
Bar Attendees at Old Faithfulls WangarattaBar Attendees at Old Faithfulls Wangaratta
Lorraine SmithLorraine Smith
Receptionist/Customer Service Representative at Community Health WangarattaReceptionist/Customer Service Representative at Community Health Wangaratta
Hamish GrenfellHamish Grenfell
Volunteer at Wangaratta Rovers Football ClubVolunteer at Wangaratta Rovers Football Club
Dana MynardDana Mynard
Event Manager at Spirited EventsEvent Manager at Spirited Events
Lee-Anne ManganiLee-Anne Mangani
Debt Collector at RecoveriescorpDebt Collector at Recoveriescorp