- Playing Sports - Football (AFL)
- Music - Drums, Guitar & Keyboard
- I like trying new recipes and food trends
- Team Sports - Carlton FC Member
- Gym Workouts
- Car Enthusiast
- Family & Friends
- Camping & Fishing
- Movies
William Lawrence
Melbourne
Summary
Dynamic and dedicated employee with a strong work ethic and exceptional customer service skills, honed at Wangaratta RSL. Proven ability to thrive in high-pressure environments while enhancing guest satisfaction. Adept at multitasking and maintaining organisation, contributing to a positive team atmosphere and ensuring seamless operations during peak times.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Offering positive and welcoming demeanor well-suited for customer interactions and service roles. Brings ability to quickly learn and adapt to front of house operations and point-of-sale systems. Ready to use and develop communication and problem-solving skills in a hospitality based role.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Wangaratta RSL
03.2024 - 08.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently assisted opening or closing the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Started as kitchen hand before being promoted to FOH - ensured that all dishes were cleaned to commercial standards
- Worked under pressure and with attention to detail
- Ensured compliance with Work Health & Safety protocols.
Kitchen Hand
Moyhu Hotel
02.2022 - 03.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
Certificate of Education - Year 12
Galen Catholic College
Wangaratta, VIC10-2024
Cert IV Sports & Recreation
Galen Catholic College
Wangaratta, VIC10-2024
Responsible Service of Alcohol
Victorian Gaming Commission & Licensing Register
Melbourne, VIC05-2024
Certificate III Music Performance
Galen Catholic College
Wangaratta, VIC10-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Team collaboration
- Multitasking and organization
- Professional appearance
- Attention to detail
- First aid training
- Seating arrangements
- Advanced math skills
- Table setting expertise
Accomplishments
- Maintained excellent customer service throughout high volume events throughout the year.
Interests
Timeline
Front of House Employee
Wangaratta RSL
03.2024 - 08.2025
Kitchen Hand
Moyhu Hotel
02.2022 - 03.2024
Certificate of Education - Year 12
Galen Catholic College
Cert IV Sports & Recreation
Galen Catholic College
Responsible Service of Alcohol
Victorian Gaming Commission & Licensing Register
Certificate III Music Performance
Galen Catholic College