William Losi
Sydney,New South Wales
Summary
Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Head Barista
Stranded Deli Cafe
10.2019 - Current
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
Barista
Nook Clarence St
01.2017 - 10.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Used POS system to accurately enter orders and process payments.
Education
Certificate IV - Pâtisserie
Lé Culinaire
424 Harris St, Ultimo NSW 200703.2025
Skills
- Operational Procedures
- Equipment Troubleshooting and Repair
- Credit Card Transaction Processing
- Complaint Handling
- Quality Control
- Inventory Control
Timeline
Head Barista
Stranded Deli Cafe
10.2019 - Current
Barista
Nook Clarence St
01.2017 - 10.2019
Certificate IV - Pâtisserie
Lé Culinaire
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