Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Karli Martin

Wickepin,Western Australia

Summary

I am knowledgeable and dedicated at my current place of employment. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.

I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service

Wickepin Newsagency
Wickepin, WA
01.2020 - Current
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Operate the Lottery West Machine.

Volunteer at Local Football Canteen

Wickepin Football Club
Wickepin, WA
01.2019 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Adhered to social distancing protocols and wore mask or face shield at all times.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked closely with the Kitchen Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Currently Studying Year 10 -

Narrogin Senior High School
Narrogin, WA

Skills

  • Customer service background
  • Customer service-focused
  • Customer service and assistance
  • Polite, Kind and friendly nature
  • Customer service abilities
  • Phone answering skills
  • Money handling skills
  • Computer literate
  • Telephone answering skills

Hobbies

In my spare time I enjoy playing netball, football and tennis.

I also enjoy spending time with my family and friends.

I live in Wickepin with my family and currently work at the local Newsagency however would appreciate the opportunity to work for your company as I strive to save enough to purchase a vehicle at the end of the year and continue to save for University.

Timeline

Customer Service

Wickepin Newsagency
01.2020 - Current

Volunteer at Local Football Canteen

Wickepin Football Club
01.2019 - Current

Currently Studying Year 10 -

Narrogin Senior High School
Karli Martin