Karli Martin
Wickepin,Western Australia
Summary
I am knowledgeable and dedicated at my current place of employment. I am a solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
I am motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
I am articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service
Wickepin Newsagency
Wickepin, WA
01.2020 - Current
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Operate the Lottery West Machine.
Volunteer at Local Football Canteen
Wickepin Football Club
Wickepin, WA
01.2019 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Identified issues, analyzed information and provided solutions to problems.
- Worked closely with the Kitchen Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained excellent attendance record, consistently arriving to work on time.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Currently Studying Year 10 -
Narrogin Senior High School
Narrogin, WASkills
- Customer service background
- Customer service-focused
- Customer service and assistance
- Polite, Kind and friendly nature
- Customer service abilities
- Phone answering skills
- Money handling skills
- Computer literate
- Telephone answering skills
Hobbies
In my spare time I enjoy playing netball, football and tennis.
I also enjoy spending time with my family and friends.
I live in Wickepin with my family and currently work at the local Newsagency however would appreciate the opportunity to work for your company as I strive to save enough to purchase a vehicle at the end of the year and continue to save for University.
Timeline
Customer Service
Wickepin Newsagency
01.2020 - Current
Volunteer at Local Football Canteen
Wickepin Football Club
01.2019 - Current
Currently Studying Year 10 -
Narrogin Senior High School