William Menna
Success,Western Australia
Summary
Perceptive professional with 20 years of experience in hospitality. Specialized in increasing profits, reducing costs and transforming customer service in cafes and patisserie stores. Customer-centric individual possessing excellent relationship building and communication skills. Committed to overseeing all aspects of operations, including planning and purchasing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shop Manager
Dolce e Salato North Perth
North Perth, Western Australia
06.2019 - Current
- Organized and maintained event calendar, including scheduling of staff and resources.
- Developed relationships with clients to ensure satisfaction and repeat business.
- Managed day-to-day operations of the venue, including supervising staff and overseeing safety procedures.
- Developed and implemented procedures for the efficient operation of the shop.
- Conducted regular stock takes to ensure accurate inventory records.
- Maintained high standards of customer service throughout the store.
- Monitored staff performance and provided feedback and guidance as necessary.
- Responded to customer inquiries in a timely manner.
- Oversaw the recruitment, training and development of new staff members.
- Resolved customer complaints promptly and professionally.
Area Manager of Operations
Dolce e Salato
Perth, Western Australia
04.2023 - 12.2023
- Managed operational activities of 3 branches, ensuring compliance with company policies and procedures.
- Developed strategies to improve customer service, reduce costs and increase efficiency of operations.
- Monitored performance metrics such as production rate, inventory control, quality assurance and cost reduction.
- Trained staff on new procedures or processes related to their job functions.
- Collaborated with other managers to develop plans for new initiatives and projects.
Coffee Shop Owner
Dolce e Salato West Perth
West Perth, Western Australia
02.2018 - 04.2019
- Managed daily cafe operations, including scheduling staff and monitoring inventory.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Maintained accurate records of financial transactions and sales data.
- Provided excellent customer service by promptly addressing customer inquiries and complaints.
- Created marketing campaigns to promote products and services offered in the café.
- Trained new employees on proper food preparation techniques, portion control, cash handling procedures, and other operational tasks.
Floor Manager
La sosta
Fremantle, Western Australia
11.2015 - 02.2018
- Ensured that all staff members adhered to safety guidelines and regulations.
- Assigned tasks to team members in accordance with their skillset.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Coached team members on customer service techniques and provided feedback on performance.
Head Barista
Dolce E Salato South Fremantle
South Fremantle, Western Australia
12.2012 - 10.2015
- Prepared and served specialty coffees, teas, and other beverages in accordance with customer specifications.
- Provided friendly and courteous service to customers.
- Maintained cleanliness of the café area and equipment.
- Trained new baristas on proper preparation techniques for various coffee drinks.
- Ordered supplies when necessary to ensure adequate inventory levels.
- Received payments from customers and made change as necessary.
- Ensured product quality by tasting each drink prior to serving it to the customer.
Education
High School Diploma -
Dante Alighieri Linguisic Liceum
Chieti (Italy)06-2004
Certification
- IBA certfification. International Bartender Association trained
- RSA
- Health Food Handling Certificate
Languages
Italian
Native/ Bilingual
English
Full Professional
Spanish
Elementary
References
References available upon request.
Timeline
Area Manager of Operations
Dolce e Salato
04.2023 - 12.2023
Shop Manager
Dolce e Salato North Perth
06.2019 - Current
Coffee Shop Owner
Dolce e Salato West Perth
02.2018 - 04.2019
Floor Manager
La sosta
11.2015 - 02.2018
Head Barista
Dolce E Salato South Fremantle
12.2012 - 10.2015
High School Diploma -
Dante Alighieri Linguisic Liceum
- IBA certfification. International Bartender Association trained
- RSA
- Health Food Handling Certificate
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